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FCA Treating Customers Fairly Articles

The FCA requires financial service businesses to treat their customers fairly. Their Consumer Duty goes further, requiring businesses to evidence that they are doing the right thing by customers. As an FCA authorised business we help businesses meet their compliance needs. Our articles highlight the benefits of using phone research and TCF compliance calls to meet regulatory requirements.
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Ethical telemarketing: a reality, not a myth

Ethical telemarketing: a reality, not a myth

Wednesday, October 9, 2024
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Six benefits of humanising the customer experience

Six benefits of humanising the customer experience

Friday, May 3, 2024
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High-quality customer engagement – what defines excellence?

High-quality customer engagement – what defines excellence?

Friday, March 22, 2024
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Complaint handling best practice: the value of a human touch

Complaint handling best practice: the value of a human touch

Wednesday, February 28, 2024
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The psychology behind a great customer experience

The psychology behind a great customer experience

Wednesday, September 20, 2023
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The art of authentic differentiation: four ways to stand out

The art of authentic differentiation: four ways to stand out

Tuesday, August 22, 2023
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What does the new FCA Consumer Duty mean for your business?

What does the new FCA Consumer Duty mean for your business?

Thursday, February 16, 2023
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Boost sales performance with the telemarketing channel.

Boost sales performance with the telemarketing channel.

Thursday, February 9, 2023
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Is the art of customer service in decline?

Is the art of customer service in decline?

Wednesday, January 25, 2023
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Getting empathetic marketing right

Getting empathetic marketing right

Wednesday, January 18, 2023
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Accelerating business growth with customer insights

Accelerating business growth with customer insights

Sunday, September 11, 2022
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Call handling – a framework for success

Call handling – a framework for success

Wednesday, August 31, 2022
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