High-quality customer engagement – what defines excellence?
Friday, March 22, 2024
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The art of authentic differentiation: four ways to stand out
Tuesday, August 22, 2023
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8 reasons why chatbots cannot replace human agents.
Thursday, June 1, 2023
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Getting empathetic marketing right
Wednesday, January 18, 2023
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Call handling – a framework for success
Wednesday, August 31, 2022
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Looking after employees when times are tough
Thursday, June 30, 2022
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How expert call handling impacts revenue and ROI
Wednesday, January 19, 2022
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The hybrid model: a work in progress
Thursday, September 16, 2021
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Connecting the touchpoints in your B2B customer lifecycle
Tuesday, May 18, 2021
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Utilities: standing out in a highly competitive environment
Tuesday, March 16, 2021
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Fostering good people culture in the virtual workplace
Friday, September 18, 2020
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High Quality Customer Care: 10 Steps to Call Handling Success
Thursday, April 2, 2020
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