If a product recall becomes necessary, you need an immediate response and recovery strategy, especially if consumer safety is at stake. We proactively manage incidents and rapidly deploy recall communications, mitigating impact on your brand reputation, minimising disruption to supply and ensuring you don’t lose valued customers.

Experienced call handlers, including native language speakers, can be deployed at short notice to deliver a range of solutions tailored to your needs.

• 24/7 recall hotlines/Inbound call handling

• Emergency outbound calling to notify customers and retrieve products quickly.

• Global support including native language speakers

• Complaints/Incident management

• All recall types from food safety and healthcare to vehicles and white goods.

• Real-time reporting and data analytics

• Multichannel response handling

Why partner with us for your product recall strategy?

• We work to strict service levels so you can rely on our response.

• Our large team provides agile, strategically targeted solutions that scale up or down quickly as requirements fluctuate.

• We offer 25+ native languages, covering EMEA, APAC and Rest of the World.

• Our dedicated agents are mature and experienced with strong customer service skills and a calm, empathetic approach.

• We integrate seamlessly with your systems and processes, for example, using hot key transfers to escalate urgent issues.

• Our robust ISO9001 and ISO27001 processes provide quality and accuracy, ensuring you remain compliant.

With over 30 years’ voice contact experience across a range of industries including food and drink, manufacturing, automotive, healthcare, and consumer goods, we provide a trusted service to underpin your recall contingency strategy.

If you need a robust, scalable and responsive solution to give you peace of mind should a recall become necessary, get in touch to discuss your requirements.