Customer Satisfaction

Measure Customer Satisfaction

Gain a more nuanced view of your customers’ experiences through phone-based surveys.

We conduct over 250,000 customer satisfaction surveys every year behalf of our clients, from simple questionnaires to more complex quota-driven global engagements.

Gain measurable and actionable feedback

As customer loyalty becomes trickier to earn, it’s vital to test the waters regularly:

  • What are you doing right?
  • Where do you need to improve?

Telephone-based customer satisfaction surveys can deliver powerful, actionable insight – to optimise sales strategies and lower operating costs. 

How do you measure up?

When asking for customer feedback you must ask the right questions, in the most relevant way. 

Phone-based surveys provide an opportunity to capture richer insights, drill down gently into problem areas and escalate issues for rapid remediation. Our specialist research division acts as an authentic extension of your business and brand to deliver continual voice of customer insight, ranging from Net Promoter Scores to complex verbatim capture of comment.

We can help you to measure:

  • Ease of doing business (using Customer Effort and NetEasy Score surveys)
  • Relevance of your current offering
  • Willingness to advocate your business (using Net Promoter Score surveys)

Why partner with us?

We’re flexible, quick to market and able to deal with complex requirements including.

  • Large-scale Consumer and B2B research
  • Complex quota management
  • Multi-lingual surveys: EMEA, APAC, Americas and ROW

Choose a partner who can deliver both quantitative and qualitative customer insights, in an efficient and compliant way. How can we help you?

 

Multilingual Market Research for Circle Research

The Telemarketing Company provided great service, timely and accurate responses and great quality of work.
Director, Circle Research

Read case study

Our full range of telephone services

Data Services

Flexible Data Services

Data Cleansing
Data Cleansing
Clean, up-to-date data delivers better quality leads and boosts sales
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Data Enrichment
Data Enrichment
Data enrichment helps you better connect with your target audience and delivers actionable insights, improved conversion
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Email Opt-ins: GDPR
Email Opt-ins: GDPR
Do you have a clean, compliant, opted-in database?
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Pre Sales Research

Drive your sales strategy with telephone interviewing

Pre Sales Research
Pre Sales Research
Arm your sales and marketing teams with clear customer intelligence and actionable insight.
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Telemarketing

Telemarketing that’s personal, agile, smart and insightful.

Lead Generation
Lead Generation
A steady stream of qualified buyers
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Call Handling
Call Handling
We can provide your customers with an expert, personalised service - making every interaction count
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Appointment Setting
Appointment Setting
Successful appointment setting requires meaningful human interaction with senior decision makers
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Lead Management
Lead Management
Improve lead flow and quality - turn inbound leads into sales
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Event Marketing
Event Marketing
Engage high value attendees and drive registrations
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Lead Qualification / Nurture
Lead Qualification / Nurture
Move leads through the funnel more strategically with our expert lead qualification and lead nurturing services
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Sales

High-performance Telesales

Telesales / Inside Sales
Telesales / Inside Sales
Flexible, high performance transactional telesales and complex inside sales services.
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Account Based Marketing
Account Based Marketing
Increase profitability, reverse churn and increase customer lifetime value.
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Post Sales Research

Strengthen customer relationships

Welcome Calls
Welcome Calls
A welcome call is an opportunity to reach out to new customers and reduce customer churn, as part of an effective customer management strategy.
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Customer Satisfaction
Customer Satisfaction
Gain a more nuanced view of your customers’ experiences through phone-based surveys.
Read more
Treating Customers Fairly / Compliance
Treating Customers Fairly / Compliance
An FCA authorised and regulated business, our expert team can help you meet your TCF compliance needs.
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Service
Multilingual services using native language speakers from our Brighton Offices
Multilingual services using native language speakers from our Brighton Offices
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Service
Welcome Calls
Welcome Calls
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Articles
The B2B Customer Experience: How does your business measure up?
The B2B Customer Experience: How does your business measure up?
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Customer Success Story
TTMC’s call handling expertise, insight and agility help optimise inbound call management for Kwik Fit.
TTMC’s call handling expertise, insight and agility help optimise inbound call management for Kwik Fit.
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Resource
How To Grow Your Most Profitable Customers
How To Grow Your Most Profitable Customers
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News
Mental Health Support in the Workplace Training
Mental Health Support in the Workplace Training
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Resource
How To Build Sales & Marketing Synergy
How To Build Sales & Marketing Synergy
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