Our business model is based on our ability to accommodate the complex, diverse and changing requirements of our clients, many of whom are industry leading blue-chip organisations working in regulated industries.

We take pains to understand each client’s requirement and hone solutions that exploit each and every opportunity on their behalf. We are a flexible and collaborative agency that can quickly shape bespoke solutions with agility and hands-on focus and deliver better results faster, without compromising quality.

We achieve this by:

  • Being flexible and collaborative:
    We listen actively to our clients and tailor our services accordingly.
     

  • Generating and testing new ideas and “failing fast”:
    We work hard to deliver new ideas throughout our partnerships to improve results, using a structured review process. We implement quickly and test rigorously.
     

  • Providing Expertise:
    Our agents are trained and coached using the best frameworks available - according to Institute of Sales Management and Market Research Society best practice. Each engagement benefits from an experienced, dedicated account manager, coaches and trainers who work with the team to deliver the best possible results.
     

  • Providing transparency and measurement
    Our on-line, real time reporting and analytics suite, TTMC Connect, provides clients with detailed real-time access to programme performance, results, call recordings and call quality assessments.
     

  • Being able to scale
    As every requirement is unique and changes over time, we offer tailored, end-to-end solutions that can flex and scale to support growth.
     

  • Never compromising quality or service
    We can guarantee compliance and quality of results. Robust quality assurance includes 100% call recording, ISM/MRS AITS and IQCS trained agents, FCA authorisation and ISO9001 quality management.
     

  • Focusing on the right outcomes
    ROI is about quality leads, not just quantity. We provide rigorous and auditable quality assurance processes to ensure outcomes meet agreed BANT and other criteria.
     

  • Using agile systems
    We have our own proprietary calling platform and in-house developers working in an agile software development framework. We can easily and securely tailor our systems and the processes they power, to accommodate every requirement.
     

  • Providing multilingual capabilities
    Our clients benefit from our native language speakers and extensive experience delivering multilingual projects across EMEA, APAC, The Americas and ROW.