Flexible, high performance transactional telesales and complex inside sales services.
New technologies and changes in buyer behaviour, have made remote selling one of the most cost-effective routes to market. Specialised Telesales agents can build a healthy business pipeline remotely – prospecting, nurturing relationships and closing deals over the phone.
Expand your sales capabilities
Our Telesales/Inside Sales teams work unscripted, building relationships with senior decision makers and communicating complex propositions, often in heavily regulated sectors. We can:
Identify
Qualify and guide prospects through the buying cycle to close of sale
Cross- and up-sell
To existing customers
Nurture
Key prospect and customer relationships for the long-term
Integrate
Our efforts within a multi-channel strategy
Support
Global campaigns with our multilingual skills
Flex
And scale our approach strategically to meet your unique needs
Access to high calibre Inside Sales skills
Partner with us and you’ll have access to the highest-calibre Telesales agents, whose skills and experience have been honed working on hundreds of campaigns, from cold call and transactional sales to account management with executive decision-makers.
Deliver more value for your sales spend
Working independently or as an extension to your in-house sales team, we can help you to:
Reduce sales costs
Acquire and retain customers
Improve customer relationships
Increase customer satisfaction and loyalty
Extend the sales life of legacy products and services and introduce new ones
Support solution sales
Customer Success Stories
Great sales every time! The sales phone calls to retailers dovetailed perfectly with our follow up field visits. The perfect partnership.
Having had my own telesales team members in the past within my business as well as having outsourced this function to numerous telesales companies over the years, these guys stand head and shoulders above the rest.
Our Outbound Service SLAs
Our Service SLAs are tailored to each client’s brief and continuously monitored to ensure consistent, effective delivery. Our Outbound SLAs focus on productivity and high-quality output.
- Rapid campaign launch and flexible scaling, 60,000 calls on average per week, up to 230 agents.
- 15-20 calls and 1-3 decision maker conversations on average per hour per agent, sector dependent.
- Contact attempts managed to agreed cadence.
- Call recording with every outcome, every result quality-assessed before released to client.
- A dedicated Account Manager, supported by Team Management at an average ratio of 1 Team Manager to 10 agents.
- Qualified leads or appointments logged within 24 hours.
- First call conversion benchmarks per campaign.
- Full onboarding and complex training delivered in house by client certified trainers.
- Native language support in 25+ languages.
- ISO27001, ISO9001 certified and GDPR compliant, ensuring robust information security, data protection and quality management.
- Transparent real-time reporting against agreed KPIs.
How It Works
Programme Launch & Onboarding
-
The Telemarketing Brief
A clear framework for representing your brand and delivering against agreed objectives. -
Data
Select, verify and strengthen the data behind every productive prospect conversation. -
Marketing Integration
Coordinate voice with wider campaign activity to increase reach and return. -
Team Briefing Session
Give the calling team the knowledge and confidence to represent your business.
Programme Management
-
Account Management
Dedicated oversight keeps programme delivery, quality and performance on track. -
Telemarketing Performance
Prioritise meaningful metrics and use real-time reporting to improve results. -
Quality Assurance
Review calls and results consistently to protect quality and support coaching. -
Programme Review
Test early assumptions, refine the approach and maintain focus on objectives.
Answers to common questions about pricing, people, data, processes and more…
Are you able to offer scale?
Yes. We have a large, agile team of skilled SDRs that can flex around your needs, including native language speakers to support global campaigns. Whether you need additional resource to accelerate growth, expand into new markets or provide ongoing pipeline development, we can scale up or down as priorities change.
This gives you the ability to increase sales activity without the cost and commitment of building an internal team.
Can you extend your services beyond sales development into sales?
Yes. Our outsourced SDR services are part of a wider full lifecycle telemarketing offering, supporting every stage of the customer journey. From cold calling and prospecting through to lead qualification, nurturing, appointment setting, telesales and inside sales support, we can tailor activity around your specific sales objectives.
Whether you need additional resource to create new opportunities, support your sales team with qualified conversations, re-engage existing prospects or help convert pipeline into revenue, we can flex our approach
Do you offer multilingual support?
Yes. We provide multilingual SDR support to help you engage prospects across different regions and markets. Our teams have experience working internationally, with native language capability available in 25+ languages. This allows you to extend your market reach and develop sales globally while ensuring prospects receive a natural and consistent experience.
How do you guarantee quality of results?
How do you work with our team and integrate with our processes?
Our outsourced SDRs work as an extension of your sales team, not a separate function. We take the time to understand your proposition, target audience, sales process and objectives before any activity begins. We align with your messaging, qualification criteria and CRM workflows to ensure every conversation and opportunity is handled in the right way. Regular communication and live reporting keep your team connected, informed and in control.
Still need help? If you can’t find the answer here, our team can talk you through the details and point you in the right direction.
Speak to our teamStill need help? If you can’t find the answer here, our team can talk you through the details and point you in the right direction.
Speak to our teamAre you able to offer scale?
Yes. We have a large, agile team of skilled SDRs that can flex around your needs, including native language speakers to support global campaigns. Whether you need additional resource to accelerate growth, expand into new markets or provide ongoing pipeline development, we can scale up or down as priorities change.
This gives you the ability to increase sales activity without the cost and commitment of building an internal team.
Can you extend your services beyond sales development into sales?
Yes. Our outsourced SDR services are part of a wider full lifecycle telemarketing offering, supporting every stage of the customer journey. From cold calling and prospecting through to lead qualification, nurturing, appointment setting, telesales and inside sales support, we can tailor activity around your specific sales objectives.
Whether you need additional resource to create new opportunities, support your sales team with qualified conversations, re-engage existing prospects or help convert pipeline into revenue, we can flex our approach
Do you offer multilingual support?
Yes. We provide multilingual SDR support to help you engage prospects across different regions and markets. Our teams have experience working internationally, with native language capability available in 25+ languages. This allows you to extend your market reach and develop sales globally while ensuring prospects receive a natural and consistent experience.
How do you guarantee quality of results?
How do you work with our team and integrate with our processes?
Our outsourced SDRs work as an extension of your sales team, not a separate function. We take the time to understand your proposition, target audience, sales process and objectives before any activity begins. We align with your messaging, qualification criteria and CRM workflows to ensure every conversation and opportunity is handled in the right way. Regular communication and live reporting keep your team connected, informed and in control.
