Inbound and Outbound Support

Flexible Inbound & Outbound Phone Services

Our expert team is available with a flexible range of phoned-based services to help you manage response and address customer demand. With multilingual callers, we offer global services 24/7.

If limited resource is hampering your ability to adapt to changing market conditions and evolving customer needs, we can help.

We have a large team of inbound and outbound specialists working on site and remotely, available to help you fill resource gaps, adapt to changing customer needs and provide expert, responsive customer support. We offer tailored inbound and outbound services for both short-term projects and ongoing programmes, including those requiring multilingual capabilities. 

Inbound

  • Inbound call handling
  • Lead response management
  • Overflow services
  • Out-of-hours services
  • Event communications
  • Inbound enquiry management
  • High quality customer service

Outbound

  • Lead generation, including hotkey transfers
  • Live web product demos
  • Webinar and webcast promotion
  • Online registrations and portal signups
  • Subscription, contract, membership renewals
  • Full telesales/Inside Sales
  • Pre- and Post sales research and surveys

How can we help?

 

We are an FCA authorised business and hold a Consumer Credit License so that we can carry out consumer credit activities on behalf of our clients. We are ISO 9001 and ISO 27001 accredited, a member of the Direct Marketing Association and a Market Research Company Partner with 30 years experience delivering specialist voice services to global brands.

 
Compliance Calling and Call Handling for Major Global Insurer

The Telemarketing Company are now fully versed in the demands of the Part VII transfer communications process.
Senior Marketing Manager, Major Global Insurer

Read case study

 

Contact us today to discuss your requirements

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Our full range of telephone services

Data Services

Flexible Data Services

Data Cleansing
Data Cleansing
Clean, up-to-date data delivers better quality leads and boosts sales
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Data Enrichment
Data Enrichment
Data enrichment helps you better connect with your target audience and delivers actionable insights, improved conversion
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Email Opt-ins: GDPR
Email Opt-ins: GDPR
Do you have a clean, compliant, opted-in database?
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Pre Sales Research

Drive your sales strategy with telephone interviewing

Pre Sales Research
Pre Sales Research
Arm your sales and marketing teams with clear customer intelligence and actionable insight.
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Telemarketing

Telemarketing that’s personal, agile, smart and insightful.

Lead Generation
Lead Generation
A steady stream of qualified buyers
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Call Handling
Call Handling
We can provide your customers with an expert, personalised service - making every interaction count
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Appointment Setting
Appointment Setting
Successful appointment setting requires meaningful human interaction with senior decision makers
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Lead Management
Lead Management
Improve lead flow and quality - turn inbound leads into sales
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Event Marketing
Event Marketing
Engage high value attendees and drive registrations
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Lead Qualification / Nurture
Lead Qualification / Nurture
Move leads through the funnel more strategically with our expert lead qualification and lead nurturing services
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Sales

High-performance Telesales

Telesales / Inside Sales
Telesales / Inside Sales
Flexible, high performance transactional telesales and complex inside sales services.
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Account Based Marketing
Account Based Marketing
Increase profitability, reverse churn and increase customer lifetime value.
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Post Sales Research

Strengthen customer relationships

Welcome Calls
Welcome Calls
A welcome call is an opportunity to reach out to new customers and reduce customer churn, as part of an effective customer management strategy.
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Customer Satisfaction
Customer Satisfaction
Gain a more nuanced view of your customers’ experiences through phone-based surveys.
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Treating Customers Fairly / Compliance
Treating Customers Fairly / Compliance
An FCA authorised and regulated business, our expert team can help you meet your TCF compliance needs.
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Service
Multilingual services using native language speakers from our Brighton Offices
Multilingual services using native language speakers from our Brighton Offices
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Services
Lead Management
Lead Management
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Customer Success Story
TTMC’s call handling expertise, insight and agility help optimise inbound call management for Kwik Fit.
TTMC’s call handling expertise, insight and agility help optimise inbound call management for Kwik Fit.
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Resource
How To Grow Your Most Profitable Customers
How To Grow Your Most Profitable Customers
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News
Mental Health Support in the Workplace Training
Mental Health Support in the Workplace Training
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Customer Success Story
Part VII Transfer Case Study
Part VII Transfer Case Study
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Resource
How To Build Sales & Marketing Synergy
How To Build Sales & Marketing Synergy
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