If limited resource is hampering your ability to adapt to changing market conditions and evolving customer needs, we can help.
We have a large team of inbound and outbound specialists working on site and remotely, available to help you fill resource gaps, adapt to changing customer needs and provide expert, responsive customer support. We offer tailored inbound and outbound services for both short-term projects and ongoing programmes, including those requiring multilingual capabilities.
Inbound
- Inbound call handling
- Lead response management
- Overflow services
- Out-of-hours services
- Event communications
- Inbound enquiry management
- High quality customer service
Outbound
- Lead generation, including hotkey transfers
- Live web product demos
- Webinar and webcast promotion
- Online registrations and portal signups
- Subscription, contract, membership renewals
- Full telesales/Inside Sales
- Pre- and Post sales research and surveys
How can we help?
We are an FCA authorised business and hold a Consumer Credit License so that we can carry out consumer credit activities on behalf of our clients. We are ISO 9001 and ISO 27001 accredited, a member of the Direct Marketing Association and a Market Research Company Partner with 30 years experience delivering specialist voice services to global brands.