Augment your in-house capabilities with expert call handling solutions
- Complete outsourced customer services
- Overflow services
- Out-of-hours services
Comprehensive call handling
Our inbound, call handling services include:
- Tailored customer service operations
- Product launch or promotional inbound call management
- Claims handling, from the initial inbound calls through to payment authorisation
- Seasonal or out of hours call traffic
- Recall and helplines
- Crisis management
- Management and qualification of inbound MQLs / SQLs
- Transactions – credit or debit card orders
- Locator service for stores, dealers or branches
- Multilingual call handling
Outstanding customer satisfaction
Our specialist call handling service offers many advantages:
Up-skill
Add specialist skills to existing capabilities. For example, access sales or customer service skills not available in-house.
Expand
Extend your reach with native languages speakers or out-of-hours call handling, when different time zones are involved.
Adapt
Access flexible support when requirements fluctuate or exceed existing capacity.
Save
Manage temporary or short-term needs without longer-term investment – during one-off marketing campaigns or new product launches, for example.
Test
Scope and trial new approaches, or explore new markets without risk.
Delight
Don’t queue enquiries or make people wait. Take your customer experience and brand reputation to the next level.
Prioritise
Free up precious time to allow your staff to focus on priorities and core competences.