Call Handling

Expert Call Handling

We can provide your customers with an expert, personalised service - making every interaction count

Augment your in-house capabilities with expert call handling solutions

  • Complete outsourced customer services
  • Overflow services
  • Out-of-hours services

Comprehensive call handling

Our inbound, call handling services include:

  • Tailored customer service operations
  • Product launch or promotional inbound call management
  • Claims handling, from the initial inbound calls through to payment authorisation
  • Seasonal or out of hours call traffic
  • Recall and helplines
  • Crisis management
  • Management and qualification of inbound MQLs / SQLs
  • Transactions – credit or debit card orders
  • Locator service for stores, dealers or branches
  • Multilingual call handling

Outstanding customer satisfaction

Our specialist call handling service offers many advantages:

Up-skill
Add specialist skills to existing capabilities. For example, access sales or customer service skills not available in-house.

Expand
Extend your reach with native languages speakers or out-of-hours call handling, when different time zones are involved.

Adapt
Access flexible support when requirements fluctuate or exceed existing capacity.

Save
Manage temporary or short-term needs without longer-term investment – during one-off marketing campaigns or new product launches, for example.

Test
Scope and trial new approaches, or explore new markets without risk.

Delight
Don’t queue enquiries or make people wait. Take your customer experience and brand reputation to the next level.

Prioritise
Free up precious time to allow your staff to focus on priorities and core competences.
 

Compliance Calling and Call Handling for Major Global Insurer

The Telemarketing Company are now fully versed in the demands of the Part VII transfer communications process.
Senior Marketing Manager, Major Global Insurer

Read case study

 

Our full range of telephone services

Data Services

Flexible Data Services

Data Cleansing
Data Cleansing
Clean, up-to-date data delivers better quality leads and boosts sales
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Data Enrichment
Data Enrichment
Data enrichment helps you better connect with your target audience and delivers actionable insights, improved conversion
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Email Opt-ins: GDPR
Email Opt-ins: GDPR
Do you have a clean, compliant, opted-in database?
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Pre Sales Research

Drive your sales strategy with telephone interviewing

Pre Sales Research
Pre Sales Research
Arm your sales and marketing teams with clear customer intelligence and actionable insight.
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Telemarketing

Telemarketing that’s personal, agile, smart and insightful.

Lead Generation
Lead Generation
A steady stream of qualified buyers
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Call Handling
Call Handling
We can provide your customers with an expert, personalised service - making every interaction count
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Appointment Setting
Appointment Setting
Successful appointment setting requires meaningful human interaction with senior decision makers
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Lead Management
Lead Management
Improve lead flow and quality - turn inbound leads into sales
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Event Marketing
Event Marketing
Engage high value attendees and drive registrations
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Lead Qualification / Nurture
Lead Qualification / Nurture
Move leads through the funnel more strategically with our expert lead qualification and lead nurturing services
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Sales

High-performance Telesales

Telesales / Inside Sales
Telesales / Inside Sales
Flexible, high performance transactional telesales and complex inside sales services.
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Account Based Marketing
Account Based Marketing
Increase profitability, reverse churn and increase customer lifetime value.
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Post Sales Research

Strengthen customer relationships

Welcome Calls
Welcome Calls
A welcome call is an opportunity to reach out to new customers and reduce customer churn, as part of an effective customer management strategy.
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Customer Satisfaction
Customer Satisfaction
Gain a more nuanced view of your customers’ experiences through phone-based surveys.
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Treating Customers Fairly / Compliance
Treating Customers Fairly / Compliance
An FCA authorised and regulated business, our expert team can help you meet your TCF compliance needs.
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Service
Multilingual services using native language speakers from our Brighton Offices
Multilingual services using native language speakers from our Brighton Offices
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Services
Lead Management
Lead Management
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Article
How expert call handling impacts revenue and ROI
How expert call handling impacts revenue and ROI
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Customer Success Story
TTMC’s call handling expertise, insight and agility help optimise inbound call management for Kwik Fit.
TTMC’s call handling expertise, insight and agility help optimise inbound call management for Kwik Fit.
Read more
Resource
How To Grow Your Most Profitable Customers
How To Grow Your Most Profitable Customers
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News
Mental Health Support in the Workplace Training
Mental Health Support in the Workplace Training
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Customer Success Story
Part VII Transfer Case Study
Part VII Transfer Case Study
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