Agile

People, Systems and Processes that flex to meet needs

We deliver tailored end-to-end solutions with agility and hands on focus. We flex and scale quickly to support growth at every stage of the sales process. Our people, systems and processes shape to accommodate the uniqueness of each requirement.

  • Bespoke Calling Platform
  • CRM Integration
  • Email and Marketing Automation through Digital Partner
  • Team sizes that flex up and down rapidly
  • Service Extensions for deeper integration
    • Web Demos
    • Webinar Hosting
    • Hotkey/Live Call Transfers

Collaborative

A Culture of Continuous Improvement

Our relationships are built upon a clear understanding of what defines success for each client. An open, collaborative and proactive approach, combined with strong communication and a solid feedback loop drive results.

  • Proactive Account Management
  • Regular Reviews
  • TTMC Connect Live Portal
    • Live Stats
    • Live Data Download
    • Live Results

Quality Driven

Industry Accredited, Externally Audited

Our robust quality framework ensures we deliver the right outcomes for our clients, fully compliant with their processes. All our work is benchmarked against industry standards and our quality validated by external auditors.

  • ISO9001 Quality Management
  • 100% Call Recordings, Live Listening
  • Call Recording Obfuscation for PCI Compliance
  • Quality Assurance
  • eQuality Email Verification

Expert

A True Voice Specialist since 1990

We offer best in class, independently audited, voice-based services with an outbound B2B focus. Our mature, salaried agents are trained to industry standards and develop deep and broad sector experience through extensive client engagement.

  • Certified Training – ISM/AITS Trained Agents
  • Above Average Tenure
  • Cross-Industry Experience - Finance, Insurance, Technology, Utilities
  • Enterprise Scale Clients in Regulated Industries
  • End to End solutions - Data Services, Telemarketing, Telesales/Inside Sales, Telephone Research
  • Multilingual Capabilities
A two way street: what makes a good client/agency relationship?

A two way street: what makes a good client/agency relationship?

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