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Customer Satisfaction Articles

Customer satisfaction is the key for any business to succeed. It is not just important in terms of increasing profitability through reduced churn and higher retention, happy customers are most often repeat customers that are likely to share their experience with peers. We've gathered a selection of useful resources around building and measuring customer satisfaction over the phone.
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Six strategies to drive sales growth in 2025

Six strategies to drive sales growth in 2025

Friday, November 29, 2024
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Six benefits of humanising the customer experience

Six benefits of humanising the customer experience

Friday, May 3, 2024
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What are you trying to prove? The value of a proof of concept

What are you trying to prove? The value of a proof of concept

Wednesday, April 3, 2024
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High-quality customer engagement – what defines excellence?

High-quality customer engagement – what defines excellence?

Friday, March 22, 2024
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Complaint handling best practice: the value of a human touch

Complaint handling best practice: the value of a human touch

Wednesday, February 28, 2024
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Buyer behaviour in economic uncertainty: Navigating the challenges

Buyer behaviour in economic uncertainty: Navigating the challenges

Wednesday, November 22, 2023
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The psychology behind a great customer experience

The psychology behind a great customer experience

Wednesday, September 20, 2023
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The art of authentic differentiation: four ways to stand out

The art of authentic differentiation: four ways to stand out

Tuesday, August 22, 2023
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8 reasons why chatbots cannot replace human agents.

8 reasons why chatbots cannot replace human agents.

Thursday, June 1, 2023
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Balancing data-driven marketing and customer data protection

Balancing data-driven marketing and customer data protection

Thursday, March 2, 2023
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What does the new FCA Consumer Duty mean for your business?

What does the new FCA Consumer Duty mean for your business?

Thursday, February 16, 2023
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Is the art of customer service in decline?

Is the art of customer service in decline?

Wednesday, January 25, 2023
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