Post Sales Research

Strengthen customer relationships

To nurture long-term customer relationships, you need to conduct ongoing customer research.

Improve post-sales revenue with better customer retention and loyalty

By using telemarketing to research throughout the customer lifetime you maintain a current understanding of your customers and the factors that influence their decisions.

We conduct over 250,000 market research and customer satisfaction surveys annually to deliver valuable sales and marketing intelligence to our clients, including:

  • Simple questionnaires
  • More complex quota driven global engagements
  • Ongoing NPS (Net Promoter Score) programmes
  • TCF (Treating Customers Fairly) compliance calls

Elevate your customer experience

To improve your customer experience, you need to understand the experiences you’re delivering – and the only way to do this is to connect and converse with your target audience.

We conduct Voice of Customer (VoC) research that drills down into:

  • Perceptions: how customers view your brand and solutions
  • Interactions: the customer experience
  • Expectations: what your customers expect to gain from doing business with you

Future-proof your sales and marketing strategy

Identify actionable customer insights with sales and marketing intelligence.

Through ongoing voice-based research, you can:

  • Reduce churn
    Understand why customers are exploring other avenues, so you can provide a better service to the next customer – and hopefully also win your old customers back.
  • Extend customer lifetime value
    Keep track of new customer challenges or successes, gain insight into how their goals are evolving, so you can continue supporting their success.
  • Increase retention of the most profitable customers
    Understand which customers offer the most potential value to your business, now and in the future. Then nurture stronger relationships with them through personal and meaningful conversations.

Want to turn your customer intelligence into competitive market research intelligence? Call to find out how we can help.

Our full range of telephone services

Data Services

Flexible Data Services

Data Cleansing
Data Cleansing
Clean, up-to-date data delivers better quality leads and boosts sales
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Data Enrichment
Data Enrichment
Data enrichment helps you better connect with your target audience and delivers actionable insights, improved conversion
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Email Opt-ins: GDPR
Email Opt-ins: GDPR
Do you have a clean, compliant, opted-in database?
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Pre Sales Research

Drive your sales strategy with telephone interviewing

Pre Sales Research
Pre Sales Research
Arm your sales and marketing teams with clear customer intelligence and actionable insight.
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Telemarketing

Telemarketing that’s personal, agile, smart and insightful.

Lead Generation
Lead Generation
A steady stream of qualified buyers
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Call Handling
Call Handling
We can provide your customers with an expert, personalised service - making every interaction count
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Appointment Setting
Appointment Setting
Successful appointment setting requires meaningful human interaction with senior decision makers
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Lead Management
Lead Management
Improve lead flow and quality - turn inbound leads into sales
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Event Marketing
Event Marketing
Engage high value attendees and drive registrations
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Lead Qualification / Nurture
Lead Qualification / Nurture
Move leads through the funnel more strategically with our expert lead qualification and lead nurturing services
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Sales

High-performance Telesales

Telesales / Inside Sales
Telesales / Inside Sales
Flexible, high performance transactional telesales and complex inside sales services.
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Account Based Marketing
Account Based Marketing
Increase profitability, reverse churn and increase customer lifetime value.
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Post Sales Research

Strengthen customer relationships

Welcome Calls
Welcome Calls
A welcome call is an opportunity to reach out to new customers and reduce customer churn, as part of an effective customer management strategy.
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Customer Satisfaction
Customer Satisfaction
Gain a more nuanced view of your customers’ experiences through phone-based surveys.
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Treating Customers Fairly / Compliance
Treating Customers Fairly / Compliance
An FCA authorised and regulated business, our expert team can help you meet your TCF compliance needs.
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Service
Multilingual services using native language speakers from our Brighton Offices
Multilingual services using native language speakers from our Brighton Offices
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Service
Pre-Sales Research
Pre-Sales Research
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Article
Power your sales and marketing efforts with phone-based research
Power your sales and marketing efforts with phone-based research
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Customer Success Story
73% survey response delivers deep customer insight and market intelligence for National Book Tokens
73% survey response delivers deep customer insight and market intelligence for National Book Tokens
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Resource
How To Set Up a B2B Telemarketing Campaign
How To Set Up a B2B Telemarketing Campaign
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News
New Customer Testimonial - SMMT
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Customer Success Story
Comprehensive planning and extensive daily reporting makes Market Research project a success for William Reed
Comprehensive planning and extensive daily reporting makes Market Research project a success for William Reed
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