Inbound and Outbound Support

Expert Call Handling and Overflow Services

Our full team is working remotely and available with a flexible range of phoned-based services to help you manage response and address customer demand.

Covid-19 is putting enormous pressure on businesses of all sizes, across all sectors. If limited resource is hampering your ability to adapt to changing market conditions and evolving customer needs, we can help.

We have a large team of inbound and outbound specialists working remotely, available to help you fill resource gaps, adapt to changing customer needs and provide expert, responsive customer support. We offer tailored inbound and outbound services for both short-term projects and ongoing programmes, including those requiring multilingual capabilities. 

Inbound

  • Inbound call handling
  • Lead response management
  • Overflow services
  • Out-of-hours services
  • Event communications
  • Inbound enquiry management
  • High quality customer service

Outbound

  • Lead generation, including hotkey transfers
  • Live web product demos
  • Webinar and webcast promotion
  • Online registrations and portal signups
  • Subscription, contract, membership renewals
  • Full telesales/Inside Sales
  • Pre- and Post sales research and surveys

How can we help?


We are an FCA authorised business and hold a Consumer Credit License so that we can carry out consumer credit activities on behalf of our clients. We are ISO 9001 and ISO 27001 accredited, a member of the Direct Marketing Association and a Market Research Company Partner with 30 years experience delivering specialist voice services to global brands.

If  you need a safe, expert pair of hands to provide flexible support during this challenging period, get in touch to discuss how we can help.

Multilingual, Inbound Calling for Major Global Insurer

I wouldn’t hesitate to recommend them to any company planning a similar exercise."
Senior Marketing Manager, Major Global Insurer

Contact us today to discuss your requirements

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Our full range of telephone services

Data Services

High quality, profiled data

Data Cleansing
Data Cleansing
Clean, up-to-date data delivers better quality leads and boosts sales
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Data Enrichment
Data Enrichment
Data enrichment enables you to connect better with your target audience
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Email Opt-ins: GDPR
Email Opt-ins: GDPR
Do you have a clean, compliant, opted-in database?
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Pre Sales Research

Actionable insight to inform your sales and marketing strategy

Pre Sales Research
Pre Sales Research
Arm your sales and marketing teams with clear customer intelligence and accurate data.
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Telemarketing

Want more opportunities to drive revenue?

Lead Generation
Lead Generation
High-quality lead generation at every stage of the customer journey
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Call Handling
Call Handling
We can provide your customers with an expert, personalised service - making every interaction count
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Appointment Setting
Appointment Setting
Successful appointment setting requires meaningful human interaction with senior decision makers
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Lead Management
Lead Management
Improve lead flow, quality and conversion
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Event Marketing
Event Marketing
Engage high value attendees and drive registrations
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Lead Qualification / Nurture
Lead Qualification / Nurture
Move leads through the funnel more strategically with our expert lead qualification and lead nurturing services
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Sales

Results drive, expert sales

Telesales / Inside Sales
Telesales / Inside Sales
Flexible, high performance transactional telesales and complex inside sales services.
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Account Based Marketing
Account Based Marketing
Increase profitability, reverse churn and increase customer lifetime value.
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Post Sales Research

Is your customer intelligence keeping pace with your business goals?

Welcome Calls
Welcome Calls
An effective welcome call helps to create a foundation for a lasting relationship.
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Customer Satisfaction
Customer Satisfaction
Gain a more nuanced view of your customers’ experiences through phone-based surveys.
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Treating Customers Fairly / Compliance
Treating Customers Fairly / Compliance
An FCA authorised and regulated business, our expert team can help you meet your TCF compliance needs.
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Service
Multilingual services using native language speakers from our Brighton Offices
Multilingual services using native language speakers from our Brighton Offices
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Services
Lead Management
Lead Management
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Customer Success Story
Success of complex appointment setting medical campaign results in an on-going partnership for The Tinnitus Clinic
Success of complex appointment setting medical campaign results in an on-going partnership for The Tinnitus Clinic
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Resource
How To Build Sales & Marketing Synergy
How To Build Sales & Marketing Synergy
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News
Business Continuity Update - Services and Availability Maintained
Business Continuity Update - Services and Availability Maintained
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Customer Success Story
Millions of pounds worth of new business won for global financial services giant American Express
Millions of pounds worth of new business won for global financial services giant American Express
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Resource
How To Conduct a Welcome Call Campaign
How To Conduct a Welcome Call Campaign
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