Call Handling

When customers reach out to your organisation, are you able to react swiftly and effectively?

Professional outsourced customer service. We can provide your customers with an expert, personalised service – making every interaction count

How can we augment your in-house capabilities?

Our teams draw on a wealth of telemarketing experience and specialist skills to deliver a range of call handling solutions.

Options include:

  • Complete outsourced customer services
  • Overflow services
  • Out-of-hours services

Comprehensive call handling

Every business is different. How can we elevate your customer experience?

Our inbound, call handling services include:

  • Tailored customer service operations
  • Product launch or promotional inbound call management
  • Seasonal or out of hours call traffic
  • Recall and helplines
  • Crisis management
  • Management and qualification of inbound MQLs / SQLs
  • Transactions – credit or debit card orders
  • Locator service for stores, dealers or branches
  • Multilingual call handling

Outstanding customer satisfaction

Are you seeking the following business benefits?

Our specialist call handling service offers many advantages:

  • Up-skill
    Add specialist skills to existing capabilities. For example, access sales or customer service skills not available in-house.
  • Expand
    Extend your reach with native languages speakers or out-of-hours call handling, when different time zones are involved.
  • Adapt
    Access flexible support when requirements fluctuate or exceed existing capacity.
  • Save
    Manage temporary or short-term needs without longer-term investment – during one-off marketing campaigns or new product launches, for example.
  • Test
    Scope and trial new approaches, or explore new markets without risk.
  • Delight
    Don’t queue enquiries or make people wait. Take your customer experience and brand reputation to the next level.
  • Prioritise
    Free up precious time to allow your staff to focus on priorities and core competences.

Ready to make your customer experience your competitive advantage? Get in touch

Multilingual, Inbound Calling for Major Global Insurer

I wouldn’t hesitate to recommend them to any company planning a similar exercise."
Senior Marketing Manager, Major Global Insurer

Our full range of telephone services

Data Services

Do you want to improve data quality, increase marketing ROI, and ensure GDPR compliance?

Data Cleansing
Data Cleansing
Expert data cleansing creates clean, accurate and compliant data that matches your target audience
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Data Enrichment
Data Enrichment
Data enrichment delivers the insight needed to connect better with your target audience
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Email Opt-ins: GDPR
Email Opt-ins: GDPR
Boost engagement and ROI with consent based communications
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Pre Sales Research

Do you need actionable insight to inform your sales and marketing strategy?

Pre Sales Research
Pre Sales Research
Arm your sales and marketing teams with clear customer intelligence and accurate data.
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Telemarketing

Want more opportunities to drive revenue?

Lead Generation
Lead Generation
High-quality lead generation at every stage of the customer journey
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Call Handling
Call Handling
Professional outsourced customer service. We can provide your customers with an expert, personalised service – making every interaction count
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Appointment Setting
Appointment Setting
Successful appointment setting requires meaningful human interaction with senior decision makers
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Lead Management
Lead Management
Drive value by improving lead flow, quality and conversion
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Event Marketing
Event Marketing
Strategic event marketing can generate higher demand and deliver greater value.
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Lead Qualification / Nurture
Lead Qualification / Nurture
Move leads through the funnel more strategically with our expert lead qualification and lead nurturing services
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Sales

Is your sales strategy driving the results you need?

Telesales / Inside Sales
Telesales / Inside Sales
The quality of your Inside Sales skills can be a key differentiator in a competitive market.
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Account Based Marketing
Account Based Marketing
Smart account based marketing helps to increase profitability, reverse churn and increase customer lifetime value.
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Post Sales Research

Is your customer intelligence keeping pace with your business goals?

Welcome Calls
Welcome Calls
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Customer Satisfaction
Customer Satisfaction
Measure customer satisfaction and gain a more nuanced view of your customers’ experiences through phone-based surveys.
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Treating Customers Fairly / Compliance
Treating Customers Fairly / Compliance
An FCA authorised and regulated business, our expert team can help you meet your TCF compliance needs with greater confidence and increased customer insight.
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About us
Multilingual services using native language speakers from our Brighton Offices
Multilingual services using native language speakers from our Brighton Offices
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Services
Lead Management
Lead Management
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Customer Success Story
Success of complex appointment setting medical campaign results in an on-going partnership for The Tinnitus Clinic
Success of complex appointment setting medical campaign results in an on-going partnership for The Tinnitus Clinic
Read more
Resource
How To Conduct a Welcome Call Campaign
How To Conduct a Welcome Call Campaign
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News
The Telemarketing Company accredited as Living Wage employer
The Telemarketing Company accredited as Living Wage employer
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Customer Success Story
Millions of pounds worth of new business won for global financial services giant American Express
Millions of pounds worth of new business won for global financial services giant American Express
Read more
Resource
How To Get the Message Right
How To Get the Message Right
Read more