Call Handling

Professional outsourced customer service

We can provide your customers with an expert, personalised service - making every interaction count

Augment your in-house capabilities with expert call handling solutions

  • Complete outsourced customer services
  • Overflow services
  • Out-of-hours services

Comprehensive call handling

Our inbound, call handling services include:

  • Tailored customer service operations
  • Product launch or promotional inbound call management
  • Seasonal or out of hours call traffic
  • Recall and helplines
  • Crisis management
  • Management and qualification of inbound MQLs / SQLs
  • Transactions – credit or debit card orders
  • Locator service for stores, dealers or branches
  • Multilingual call handling

Outstanding customer satisfaction

Our specialist call handling service offers many advantages:

Up-skill
Add specialist skills to existing capabilities. For example, access sales or customer service skills not available in-house.

Expand
Extend your reach with native languages speakers or out-of-hours call handling, when different time zones are involved.

Adapt
Access flexible support when requirements fluctuate or exceed existing capacity.

Save
Manage temporary or short-term needs without longer-term investment – during one-off marketing campaigns or new product launches, for example.

Test
Scope and trial new approaches, or explore new markets without risk.

Delight
Don’t queue enquiries or make people wait. Take your customer experience and brand reputation to the next level.

Prioritise
Free up precious time to allow your staff to focus on priorities and core competences.

Ready to make your customer experience your competitive advantage? Get in touch

Multilingual, Inbound Calling for Major Global Insurer

I wouldn’t hesitate to recommend them to any company planning a similar exercise."
Senior Marketing Manager, Major Global Insurer

Our full range of telephone services

Data Services

High quality, profiled data

Data Cleansing
Data Cleansing
Clean, up-to-date data delivers better quality leads and boosts sales
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Data Enrichment
Data Enrichment
Data enrichment enables you to connect better with your target audience
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Email Opt-ins: GDPR
Email Opt-ins: GDPR
Do you have a clean, compliant, opted-in database?
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Pre Sales Research

Actionable insight to inform your sales and marketing strategy

Pre Sales Research
Pre Sales Research
Arm your sales and marketing teams with clear customer intelligence and accurate data.
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Telemarketing

Want more opportunities to drive revenue?

Lead Generation
Lead Generation
High-quality lead generation at every stage of the customer journey
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Call Handling
Call Handling
We can provide your customers with an expert, personalised service - making every interaction count
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Appointment Setting
Appointment Setting
Successful appointment setting requires meaningful human interaction with senior decision makers
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Lead Management
Lead Management
Improve lead flow, quality and conversion
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Event Marketing
Event Marketing
Engage high value attendees and drive registrations
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Lead Qualification / Nurture
Lead Qualification / Nurture
Move leads through the funnel more strategically with our expert lead qualification and lead nurturing services
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Sales

Results drive, expert sales

Telesales / Inside Sales
Telesales / Inside Sales
Flexible, high performance transactional telesales and complex inside sales services.
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Account Based Marketing
Account Based Marketing
Increase profitability, reverse churn and increase customer lifetime value.
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Post Sales Research

Is your customer intelligence keeping pace with your business goals?

Welcome Calls
Welcome Calls
An effective welcome call helps to create a foundation for a lasting relationship.
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Customer Satisfaction
Customer Satisfaction
Gain a more nuanced view of your customers’ experiences through phone-based surveys.
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Treating Customers Fairly / Compliance
Treating Customers Fairly / Compliance
An FCA authorised and regulated business, our expert team can help you meet your TCF compliance needs.
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Service
Multilingual services using native language speakers from our Brighton Offices
Multilingual services using native language speakers from our Brighton Offices
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Services
Lead Management
Lead Management
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Customer Success Story
Success of complex appointment setting medical campaign results in an on-going partnership for The Tinnitus Clinic
Success of complex appointment setting medical campaign results in an on-going partnership for The Tinnitus Clinic
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Resource
How To Grow Your Most Profitable Customers
How To Grow Your Most Profitable Customers
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News
TTMC ramps up appointment setting for Licklist, as hospitality sector re-opens
TTMC ramps up appointment setting for Licklist, as hospitality sector re-opens
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Customer Success Story
Millions of pounds worth of new business won for global financial services giant American Express
Millions of pounds worth of new business won for global financial services giant American Express
Read more
Resource
How To Build Sales & Marketing Synergy
How To Build Sales & Marketing Synergy
Read more