Welcome Calls

Building Customer Relationships

An effective welcome call helps to create a foundation for a lasting relationship.

Retaining customers costs less than acquiring them, so it makes sense to have a robust retention strategy in place – starting as soon as a prospect is converted.

Make your brand stand out and reduce customer churn

A welcome call is an opportunity to:

  • Reach out to your customers and thank them for their business.
  • Set up customers correctly on your system
  • Introduce key contacts and your on-boarding process
  • Assess whether you’ve delivered on promises and met expectations (part of a TCF/compliance process in regulated industries)
  • Handle any queries then and there

A secure foundation for customer success

If new customers feel confident with your offering, they gain greater value, which in turns boosts customer success and retention. A welcome call can also:

  • Gather insights to drive up-selling and cross-selling opportunities
  • Secure opt-ins for future marketing communications
  • Network and learn about other individuals within the account
  • Avoid issues from becoming a problem further into the sales process

Why outsource your welcome calls to TTMC Research?

We have run hundreds campaigns of this type and can work with you to design a call strategy around the specific outcomes you need. We can:

  • Scale to manage fluctuating requirements (following a large product launch, for example)
  • Free your in-house team to focus on their core functions
  • Access native language speakers which you may not have for all new markets

Our expert, customer centric approach helps you to gain maximum value from your hard-won new client relationships. Find out more.

Phone-based survey for Bruntwood

The team was really flexible to our needs and we were given daily feedback on detractors to enable us to respond quickly
Head of Customer Experience, Bruntwood

Our full range of telephone services

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Data Cleansing
Data Cleansing
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Data Enrichment
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Email Opt-ins: GDPR
Email Opt-ins: GDPR
Do you have a clean, compliant, opted-in database?
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Pre Sales Research
Arm your sales and marketing teams with clear customer intelligence and accurate data.
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Lead Generation
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Call Handling
We can provide your customers with an expert, personalised service - making every interaction count
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Appointment Setting
Successful appointment setting requires meaningful human interaction with senior decision makers
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Lead Management
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Event Marketing
Engage high value attendees and drive registrations
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Lead Qualification / Nurture
Move leads through the funnel more strategically with our expert lead qualification and lead nurturing services
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Telesales / Inside Sales
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Account Based Marketing
Increase profitability, reverse churn and increase customer lifetime value.
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Post Sales Research

Is your customer intelligence keeping pace with your business goals?

Welcome Calls
Welcome Calls
An effective welcome call helps to create a foundation for a lasting relationship.
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Customer Satisfaction
Customer Satisfaction
Gain a more nuanced view of your customers’ experiences through phone-based surveys.
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Treating Customers Fairly / Compliance
Treating Customers Fairly / Compliance
An FCA authorised and regulated business, our expert team can help you meet your TCF compliance needs.
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Service
Multilingual services using native language speakers from our Brighton Offices
Multilingual services using native language speakers from our Brighton Offices
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Service
Call Handling
Call Handling
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Article
B2B post-purchase engagement: how to turn conversions into loyal customers
B2B post-purchase engagement: how to turn conversions into loyal customers
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Resource
How To Build Sales & Marketing Synergy
How To Build Sales & Marketing Synergy
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News
Business Continuity Update - Services and Availability Maintained
Business Continuity Update - Services and Availability Maintained
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Resource
How To Conduct a Welcome Call Campaign
How To Conduct a Welcome Call Campaign
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News
Celebrating 30 years delivering insight and sales growth to the world’s leading organisations.
Celebrating 30 years delivering insight and sales growth to the world’s leading organisations.
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