Welcome Calls

Building Customer Relationships

An effective welcome call helps to create a foundation for a lasting relationship. Retaining customers costs less than acquiring them, so it makes sense to have a robust retention strategy in place – starting as soon as a prospect is converted.

Why welcome your customers on-board?

A courtesy call can really make your brand stand out and reduce customer churn

Reach out to your customers and thank them for their business. In addition to maintaining a personal connection with your customer, a welcome call is an opportunity to:

  • Set up customers correctly on your system
  • Introduce key contacts and your on-boarding process
  • Assesswhether you’ve delivered on promises and met expectations (part of a TCF/compliance process in regulated industries)
  • Handle any queries then and there

How can this support ongoing sales and marketing efforts?

A secure foundation for customer success

Connecting with new customers helps them to feel more confident in their use of your solution. It also gives them the tools to gain greater value from your offering – boosting customer success and retention.

Welcome calls also allow you to:

  • Gather insights to drive up-selling and cross-selling opportunities
  • Secure opt-ins for future marketing communications
  • Network and learn about other individuals within the account
  • Avoid issues from becoming a problem further into the sales process

Why outsource your welcome calls to TTMC Research?

Access specialist customer service or selling skills

Our specialist team has the expertise to gain optimum value from this critical customer touchpoint. We have run hundreds campaigns of this type and can work with you to design a call strategy around the specific outcomes you need.

Partner with us and you can:

  • Scale to manage fluctuating requirements (following a large product launch, for example)
  • Free your in-house team to focus on their core functions
  • Access native language speakers which you may not have for all new markets

Our expert, customer centric approach helps you to gain maximum value from your hard-won new client relationships. Find out more.

Our full range of telephone services

Data Services

Do you want to improve data quality, increase marketing ROI, and ensure GDPR compliance?

Data Cleansing
Data Cleansing
Expert data cleansing creates clean, accurate and compliant data that matches your target audience
Read more
Data Enrichment
Data Enrichment
Data enrichment delivers the insight needed to connect better with your target audience
Read more
Email Opt-ins: GDPR
Email Opt-ins: GDPR
Boost engagement and ROI with consent based communications
Read more

Pre Sales Research

Do you need actionable insight to inform your sales and marketing strategy?

Pre Sales Research
Pre Sales Research
Arm your sales and marketing teams with clear customer intelligence and accurate data.
Read more

Telemarketing

Want more opportunities to drive revenue?

Lead Generation
Lead Generation
High-quality lead generation at every stage of the customer journey
Read more
Call Handling
Call Handling
Professional outsourced customer service. We can provide your customers with an expert, personalised service – making every interaction count
Read more
Appointment Setting
Appointment Setting
Successful appointment setting requires meaningful human interaction with senior decision makers
Read more
Lead Management
Lead Management
Drive value by improving lead flow, quality and conversion
Read more
Event Marketing
Event Marketing
Strategic event marketing can generate higher demand and deliver greater value.
Read more
Lead Qualification / Nurture
Lead Qualification / Nurture
Move leads through the funnel more strategically with our expert lead qualification and lead nurturing services
Read more

Sales

Is your sales strategy driving the results you need?

Telesales / Inside Sales
Telesales / Inside Sales
The quality of your Inside Sales skills can be a key differentiator in a competitive market.
Read more
Account Based Marketing
Account Based Marketing
Smart account based marketing helps to increase profitability, reverse churn and increase customer lifetime value.
Read more

Post Sales Research

Is your customer intelligence keeping pace with your business goals?

Welcome Calls
Welcome Calls
Read more
Customer Satisfaction
Customer Satisfaction
Measure customer satisfaction and gain a more nuanced view of your customers’ experiences through phone-based surveys.
Read more
Treating Customers Fairly / Compliance
Treating Customers Fairly / Compliance
An FCA authorised and regulated business, our expert team can help you meet your TCF compliance needs with greater confidence and increased customer insight.
Read more
About us
Multilingual services using native language speakers from our Brighton Offices
Multilingual services using native language speakers from our Brighton Offices
Read more
Service
Call Handling
Call Handling
Read more
Article
B2B post-purchase engagement: how to turn conversions into loyal customers
B2B post-purchase engagement: how to turn conversions into loyal customers
Read more
Customer Success Story
Bruntwood Case Study
Bruntwood Case Study
Read more
Resource
How To Get the Message Right
How To Get the Message Right
Read more
News
Appointment setting trial generates 8% conversion and pipeline value of around £400,000 for Scotwork Negotiation
Appointment setting trial generates 8% conversion and pipeline value of around £400,000 for Scotwork Negotiation
Read more
Resource
How To Create a Campaign Brief
How To Create a Campaign Brief
Read more
News
ISO 9001: 2015 accreditation extended
ISO 9001: 2015 accreditation extended
Read more