Customer Satisfaction

Are you meeting customer expectations? And if not, why?

Gain a more nuanced view of your customers’ experiences through phone-based surveys.

We conduct over 250,000 customer satisfaction surveys every year behalf of our clients, from simple questionnaires to more complex quota-driven global engagements.

Gain measurable and actionable feedback

As customer loyalty becomes trickier to earn, it’s vital to test the waters regularly:

  • What are you doing right?
  • Where do you need to improve?

Telephone-based customer satisfaction surveys can deliver powerful, actionable insight – to optimise sales strategies and lower operating costs. 

How do you measure up?

When asking for customer feedback you must ask the right questions, in the most relevant way. 

Phone-based surveys provide an opportunity to capture richer insights, drill down gently into problem areas and escalate issues for rapid remediation. Our specialist research division acts as an authentic extension of your business and brand to deliver continual voice of customer insight, ranging from Net Promoter Scores to complex verbatim capture of comment.

We can help you to measure:

  • Ease of doing business (using Customer Effort and NetEasy Score surveys)
  • Relevance of your current offering
  • Willingness to advocate your business (using Net Promoter Score surveys)

Why partner with us?

We’re flexible, quick to market and able to deal with complex requirements including.

  • Large-scale Consumer and B2B research
  • Complex quota management
  • Multi-lingual surveys: EMEA, APAC, Americas and ROW

Choose a partner who can deliver both quantitative and qualitative customer insights, in an efficient and compliant way. How can we help you?

Multilingual Market Research for Circle Research

The Telemarketing Company provided great service, timely and accurate responses and great quality of work.
Director, Circle Research

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Customer Satisfaction
Customer Satisfaction
Gain a more nuanced view of your customers’ experiences through phone-based surveys.
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