We conduct over 250,000 customer satisfaction surveys every year behalf of our clients, from simple questionnaires to more complex quota-driven global engagements.
Looking to improve your customer experience?
Gain measurable and actionable feedback
Today’s customers have the advantage of choice and aren’t easily locked into long-term business relationships. As customer loyalty becomes trickier to earn, it’s vital to test the waters regularly:
- What are you doing right?
- Where do you need to improve?
Telephone-based customer satisfaction surveys can deliver powerful, actionable insight – to optimise sales strategies and lower operating costs. More broadly, your business can improve customer experiences to boost retention and loyalty.
How do you measure up?
Listen and learn
You need to ask your customers for feedback and measure their satisfaction. But you must ask the right questions, in the most relevant way. We can help you to achieve this.
Phone-based surveys provide an opportunity to capture richer insights, drill down gently into problem areas and escalate issues for rapid remediation. Our specialist research division acts as an authentic extension of your business and brand to deliver continual voice of customer insight, ranging from Net Promoter Scores to complex verbatim capture of comment.
We can help you to measure:
- Ease of doing business (using Customer Effort and NetEasy Score surveys)
- Relevance of your current offering
- Willingness to advocate your business (using Net Promoter Score surveys)
Why partner with us?
As a partner of choice for both agencies and in-house teams, we have expertise in:
- Survey design and consultancy
- Consumer and B2B research
- Complex quota management
- Multi-lingual surveys: EMEA, APAC, Americas and ROW
We’re also flexible, quick to market and able to deal with complex requirements.
Choose a partner who can deliver both quantitative and qualitative customer insights, in an efficient and compliant way. How can we help you?