Customer Satisfaction

Are you meeting customer expectations? And if not, why?

Measure customer satisfaction and gain a more nuanced view of your customers’ experiences through phone-based surveys.

We conduct over 250,000 customer satisfaction surveys every year behalf of our clients, from simple questionnaires to more complex quota-driven global engagements.

Looking to improve your customer experience?

Gain measurable and actionable feedback

Today’s customers have the advantage of choice and aren’t easily locked into long-term business relationships. As customer loyalty becomes trickier to earn, it’s vital to test the waters regularly:

  • What are you doing right?
  • Where do you need to improve?

Telephone-based customer satisfaction surveys can deliver powerful, actionable insight – to optimise sales strategies and lower operating costs. More broadly, your business can improve customer experiences to boost retention and loyalty.

How do you measure up?

Listen and learn

You need to ask your customers for feedback and measure their satisfaction. But you must ask the right questions, in the most relevant way. We can help you to achieve this.

Phone-based surveys provide an opportunity to capture richer insights, drill down gently into problem areas and escalate issues for rapid remediation. Our specialist research division acts as an authentic extension of your business and brand to deliver continual voice of customer insight, ranging from Net Promoter Scores to complex verbatim capture of comment.

We can help you to measure:

  • Ease of doing business (using Customer Effort and NetEasy Score surveys)
  • Relevance of your current offering
  • Willingness to advocate your business (using Net Promoter Score surveys)

Why partner with us?

As a partner of choice for both agencies and in-house teams, we have expertise in:

  • Survey design and consultancy
  • Consumer and B2B research
  • Complex quota management
  • Multi-lingual surveys: EMEA, APAC, Americas and ROW

We’re also flexible, quick to market and able to deal with complex requirements.

Choose a partner who can deliver both quantitative and qualitative customer insights, in an efficient and compliant way. How can we help you?

Our full range of telephone services

Data Services

Do you want to improve data quality, increase marketing ROI, and ensure GDPR compliance?

Data Cleansing
Data Cleansing
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Data Enrichment
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Email Opt-ins: GDPR
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Account Based Marketing
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Welcome Calls
Welcome Calls
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Customer Satisfaction
Customer Satisfaction
Measure customer satisfaction and gain a more nuanced view of your customers’ experiences through phone-based surveys.
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Treating Customers Fairly / Compliance
Treating Customers Fairly / Compliance
An FCA authorised and regulated business, our expert team can help you meet your TCF compliance needs with greater confidence and increased customer insight.
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About us
Multilingual services using native language speakers from our Brighton Offices
Multilingual services using native language speakers from our Brighton Offices
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Welcome Calls
Welcome Calls
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Articles
The B2B Customer Experience: How does your business measure up?
The B2B Customer Experience: How does your business measure up?
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Customer Success Story
Bruntwood Case Study
Bruntwood Case Study
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How To Get the Message Right
How To Get the Message Right
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Appointment setting trial generates 8% conversion and pipeline value of around £400,000 for Scotwork Negotiation
Appointment setting trial generates 8% conversion and pipeline value of around £400,000 for Scotwork Negotiation
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How To Create a Campaign Brief
How To Create a Campaign Brief
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ISO 9001: 2015 accreditation extended
ISO 9001: 2015 accreditation extended
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