Outsourcing the vital sales and marketing activities of your business to an external agency can be nerve-wracking for any business, particularly those with little experience of the channel or the outsource process itself. It is essential therefore that your agency offers a comprehensive onboarding process that demonstrates they are a safe pair of hands to be trusted with your brand.

At the start of an engagement, when assumptions must be tested and concepts proven, close collaboration is critical. At The Telemarketing Company, we’ve provided some of the world’s leading organisations with high-quality, unscripted B2B telemarketing and telesales services for the past 30 years. We’re proud of our open and collaborative culture and our structured approach to understanding each new client’s needs, a well-established framework that allows us to act as a true extension of their brand.

Whether it’s the first time you’ve instructed a telemarketing agency or you already have some experience in the field, our tried and tested approach to onboarding new clients is straightforward and tailored to your exact requirements, with a shared understanding of what success looks like so that we can hit the ground running.

Our approach combines clear and strong communication with total transparency at all stages, so you have real-time visibility of campaign performance and a solid feedback loop that enables us to work in partnership to review progress, implement changes or improvements and drive success.

To illustrate how our onboarding process ensures every engagement gets off on the right foot, we’ve put together the handy infographic below. Please contact us if you have any questions or would like to know more.

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