Pre Sales Research

Do you need actionable insight to inform your sales and marketing strategy?

Arm your sales and marketing teams with clear customer intelligence and accurate data.

TelemarketingStructured, streamlined and effective telephone interviewing services to support your prospect research and drive more strategic sales and marketing campaigns.

Why partner with TTMC Research?

Technology, insight and experience

We provide high-quality English and multi-lingual prospect research for both agencies and direct clients. Our expertise guides effective survey design and drives consistent, verifiable results – backed by blanket call recordings.

Using a computer-assisted telephone interviewing (CATI) platform, we can increase the efficiency of phone-based research and streamline data collection – without sacrificing the human connection.

Our dedicated team of expert, IQCS-accredited and AITS-trained interviewers are:

  • Fast: With 180 CATI stations, we can work on rapid turnaround projects of any scale
  • Flexible: : Our CATI services span prospect research, customer satisfaction surveys, FCA-regulated Treating Customers Fairly compliance surveys and more.
  • Reliable: : We operate to strict and robust quality standards to deliver consistent insight across hundreds of thousands of surveys per year.

How can you boost customer engagement?

Target your audience more strategically

Phone-based customer and market segmentation research allows you to build deeper relationships with prospects and deliver messages that resonate with each segment. We provide the customer insights you need to:

  • Focus on the most relevant prospects
  • Tailor your approach and craft messaging to suit niche audience segments
  • Engage with customers in more personal and meaningful ways

Keen to compete on customer experience?

Let the voice of the customer lead your business forward

To improve your customer experience, you need to understand the experiences you’re delivering – and the only way to do this is to connect and converse with your target audience.

We conduct Voice of Customer (VoC) research that drills down into:

  • Perceptions: how customers view your brand and solutions
  • Interactions: the customer experience
  • Expectations: what your customers expect to gain from doing business with you

These valuable insights feed into competitive intelligence that can drive more strategic decision-making in many areas of your business.

Ready to find out how your customers perceive your brand and how you can connect with them more effectively? Call us to find out how we can help.

Our full range of telephone services

Data Services

Do you want to improve data quality, increase marketing ROI, and ensure GDPR compliance?

Data Cleansing
Data Cleansing
Expert data cleansing creates clean, accurate and compliant data that matches your target audience
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Data Enrichment
Data Enrichment
Data enrichment delivers the insight needed to connect better with your target audience
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Email Opt-ins: GDPR
Email Opt-ins: GDPR
Boost engagement and ROI with consent based communications
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Pre Sales Research

Do you need actionable insight to inform your sales and marketing strategy?

Pre Sales Research
Pre Sales Research
Arm your sales and marketing teams with clear customer intelligence and accurate data.
Read more

Telemarketing

Want more opportunities to drive revenue?

Lead Generation
Lead Generation
High-quality lead generation at every stage of the customer journey
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Call Handling
Call Handling
Professional outsourced customer service. We can provide your customers with an expert, personalised service – making every interaction count
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Appointment Setting
Appointment Setting
Successful appointment setting requires meaningful human interaction with senior decision makers
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Lead Management
Lead Management
Drive value by improving lead flow, quality and conversion
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Event Marketing
Event Marketing
Strategic event marketing can generate higher demand and deliver greater value.
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Lead Qualification / Nurture
Lead Qualification / Nurture
Move leads through the funnel more strategically with our expert lead qualification and lead nurturing services
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Sales

Is your sales strategy driving the results you need?

Telesales / Inside Sales
Telesales / Inside Sales
The quality of your Inside Sales skills can be a key differentiator in a competitive market.
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Account Based Marketing
Account Based Marketing
Smart account based marketing helps to increase profitability, reverse churn and increase customer lifetime value.
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Post Sales Research

Is your customer intelligence keeping pace with your business goals?

Welcome Calls
Welcome Calls
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Customer Satisfaction
Customer Satisfaction
Measure customer satisfaction and gain a more nuanced view of your customers’ experiences through phone-based surveys.
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Treating Customers Fairly / Compliance
Treating Customers Fairly / Compliance
An FCA authorised and regulated business, our expert team can help you meet your TCF compliance needs with greater confidence and increased customer insight.
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About us
Multilingual services using native language speakers from our Brighton Offices
Multilingual services using native language speakers from our Brighton Offices
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Service
Post-Sales Research
Post-Sales Research
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Article
How to put Customer Success at the heart of your business
How to put Customer Success at the heart of your business
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Customer Success Story
Octopus Investments Case Study
Octopus Investments Case Study
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Resource
How To Get the Message Right
How To Get the Message Right
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News
Incremental improvements produce 750 qualified leads and increased conversion for Miele
Incremental improvements produce 750 qualified leads and increased conversion for Miele
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Customer Success Story
Molex Case Study
Molex Case Study
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