Treating Customers Fairly / Compliance

Are you struggling to implement a robust TCF compliance process?

An FCA authorised and regulated business, our expert team can help you meet your TCF compliance needs.

The Financial Conduct Authority (FCA)’s Treating Customers Fairly (TCF) programme requires regulated firms to demonstrably put their customers’ best interests at the core of their sales and marketing strategies.

Meet requirements and stay compliant

Under TCF regulations, financial firms may not market or sell unsuitable products to customers. To ensure compliance, you need to:

  • Maintain a thorough and current understanding of your customers and their needs
  • Provide customers with clear information on your product features, benefits, risks and costs

Our dedicated team of  IQCS-accredited CATI interviewers can help you discover valuable insights – while adhering to strict codes of conduct - so that you can:

  • Assess your audience’s product knowledge
  • Segment your consumer groups accurately for targeted, suitable communications
  • Monitor whether customers are treated fairly: before, during and after the sale
  • Provide a clear channel for communication, comments and complaints
  • Gather feedback that helps identify areas for improvement
  • Record interactions, providing a full audit trail to support compliance

Why partner with TTMC Research?

As an FCA authorised and regulated business and a Market Research Society Company Partner, TTMC Research is well placed to help financial services organisations meet their compliance obligations. Our agents:

  • Adhere to strict codes of conduct and industry regulations including the FCA Code of Practice and Data Protection laws
  • Meet rigorous standards around data protection, handling and confidentiality
  • Provide a clear record of calls and audit trail

How can we help you to meet your compliance challenges? Get in touch to discuss your compliance needs.

Compliance Calling and Call Handling for Major Global Insurer

The Telemarketing Company are now fully versed in the demands of the Part VII transfer communications process
Senior Marketing Manager, Major Global Insurer

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Treating Customers Fairly / Compliance
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Read more
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