Post Sales Research

Is your customer intelligence keeping pace with your business goals?

To nurture long-term customer relationships, you need to conduct ongoing customer research.

Improve customer retention and loyalty

By continuing research throughout the customer lifetime you maintain a current understanding of your customers and the factors that influence their decisions.

We conduct over 250,000 market research and customer satisfaction surveys annually, including:

  • Simple questionnaires
  • More complex quota driven global engagements
  • Ongoing NPS (Net Promoter Score) programmes
  • TCF (Treating Customers Fairly) compliance calls

Elevate your customer experience

To improve your customer experience, you need to understand the experiences you’re delivering – and the only way to do this is to connect and converse with your target audience.

We conduct Voice of Customer (VoC) research that drills down into:

  • Perceptions: how customers view your brand and solutions
  • Interactions: the customer experience
  • Expectations: what your customers expect to gain from doing business with you

Future-proof your sales and marketing strategy

Identify actionable customer insights

Through ongoing voice-based research, you can:

  • Reduce churn
    Understand why customers are exploring other avenues, so you can provide a better service to the next customer – and hopefully also win your old customers back.
  • Extend customer lifetime value
    Keep track of new customer challenges or successes, gain insight into how their goals are evolving, so you can continue supporting their success.
  • Increase retention of the most profitable customers
    Understand which customers offer the most potential value to your business, now and in the future. Then nurture stronger relationships with them through personal and meaningful conversations.

Want to turn your customer intelligence into competitive intelligence? Call to find out how we can help.

Our full range of telephone services

Data Services

High quality, profiled data

Data Cleansing
Data Cleansing
Clean, up-to-date data delivers better quality leads and boosts sales
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Data Enrichment
Data Enrichment
Data enrichment enables you to connect better with your target audience
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Email Opt-ins: GDPR
Email Opt-ins: GDPR
Do you have a clean, compliant, opted-in database?
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Pre Sales Research

Actionable insight to inform your sales and marketing strategy

Pre Sales Research
Pre Sales Research
Arm your sales and marketing teams with clear customer intelligence and accurate data.
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Telemarketing

Want more opportunities to drive revenue?

Lead Generation
Lead Generation
High-quality lead generation at every stage of the customer journey
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Call Handling
Call Handling
We can provide your customers with an expert, personalised service - making every interaction count
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Appointment Setting
Appointment Setting
Successful appointment setting requires meaningful human interaction with senior decision makers
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Lead Management
Lead Management
Improve lead flow, quality and conversion
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Event Marketing
Event Marketing
Engage high value attendees and drive registrations
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Lead Qualification / Nurture
Lead Qualification / Nurture
Move leads through the funnel more strategically with our expert lead qualification and lead nurturing services
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Sales

Results drive, expert sales

Telesales / Inside Sales
Telesales / Inside Sales
Flexible, high performance transactional telesales and complex inside sales services.
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Account Based Marketing
Account Based Marketing
Increase profitability, reverse churn and increase customer lifetime value.
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Post Sales Research

Is your customer intelligence keeping pace with your business goals?

Welcome Calls
Welcome Calls
An effective welcome call helps to create a foundation for a lasting relationship.
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Customer Satisfaction
Customer Satisfaction
Gain a more nuanced view of your customers’ experiences through phone-based surveys.
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Treating Customers Fairly / Compliance
Treating Customers Fairly / Compliance
An FCA authorised and regulated business, our expert team can help you meet your TCF compliance needs.
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Service
Multilingual services using native language speakers from our Brighton Offices
Multilingual services using native language speakers from our Brighton Offices
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Service
Pre-Sales Research
Pre-Sales Research
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Article
Power your sales and marketing efforts with phone-based research
Power your sales and marketing efforts with phone-based research
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Customer Success Story
Comprehensive planning and extensive daily reporting makes Market Research project a success for William Reed
Comprehensive planning and extensive daily reporting makes Market Research project a success for William Reed
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Resource
How To Build Sales & Marketing Synergy
How To Build Sales & Marketing Synergy
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News
Business Continuity Update - Services and Availability Maintained
Business Continuity Update - Services and Availability Maintained
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Customer Success Story
Siemens Security: multiple lead generation campaigns exceed expectations
Siemens Security: multiple lead generation campaigns exceed expectations
Read more