Post Sales Research

Is your customer intelligence keeping pace with your business goals?

To nurture long-term customer relationships, you need to conduct ongoing customer research.

Your customers are human. Their needs and expectations change. We can help you to keep your customer intelligence current and valuable.

Are your customers satisfied?

Ongoing research improves customer retention and loyalty

It’s important to conduct deep, continuing research throughout the customer lifetime. This way, you maintain a current understanding of your customers and the factors that influence their decisions.

We conduct over 250,000 market research and customer satisfaction surveys annually, including:

  • Simple questionnaires
  • More complex quota driven global engagements
  • Ongoing NPS (Net Promoter Score) programmes
  • TCF (Treating Customers Fairly) compliance calls

What does success look like for your customers?

Go beyond measuring satisfaction

What unique challenges do your customers face – and why? What are they hoping to achieve by doing business with you? How will their needs evolve over time?

Understand all of this and you’ll be able to:

Keen to future-proof your sales and marketing strategy?

Identify actionable customer insights

Through ongoing voice-based research, you can:

  • Reduce churn
    Understand why customers are exploring other avenues, so you can provide a better service to the next customer – and hopefully also win your old customers back.
  • Extend customer lifetime value
    Keep track of new customer challenges or successes, gain insight into how their goals are evolving, so you can continue supporting their success.
  • Increase retention of the most profitable customers
    Understand which customers offer the most potential value to your business, now and in the future. Then nurture stronger relationships with them through personal and meaningful conversations.
    • Build on your customer relationships, so they continue sharing their thoughts and opinions
    • Dig deeper into responses, using open questions to fully understand issues
    • Reveal the cause and effect behind patterns and trends in your data
    • Ensure your data remains accurate, up-to-date and de-duplicate

Want to turn your customer intelligence into competitive intelligence? Call to find out how we can help.

Our full range of telephone services

Data Services

Do you want to improve data quality, increase marketing ROI, and ensure GDPR compliance?

Data Cleansing
Data Cleansing
Expert data cleansing creates clean, accurate and compliant data that matches your target audience
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Data Enrichment
Data Enrichment
Data enrichment delivers the insight needed to connect better with your target audience
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Email Opt-ins: GDPR
Email Opt-ins: GDPR
Boost engagement and ROI with consent based communications
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Pre Sales Research

Do you need actionable insight to inform your sales and marketing strategy?

Pre Sales Research
Pre Sales Research
Arm your sales and marketing teams with clear customer intelligence and accurate data.
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Telemarketing

Want more opportunities to drive revenue?

Lead Generation
Lead Generation
High-quality lead generation at every stage of the customer journey
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Call Handling
Call Handling
Professional outsourced customer service. We can provide your customers with an expert, personalised service – making every interaction count
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Appointment Setting
Appointment Setting
Successful appointment setting requires meaningful human interaction with senior decision makers
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Lead Management
Lead Management
Drive value by improving lead flow, quality and conversion
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Event Marketing
Event Marketing
Strategic event marketing can generate higher demand and deliver greater value.
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Lead Qualification / Nurture
Lead Qualification / Nurture
Move leads through the funnel more strategically with our expert lead qualification and lead nurturing services
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Sales

Is your sales strategy driving the results you need?

Telesales / Inside Sales
Telesales / Inside Sales
The quality of your Inside Sales skills can be a key differentiator in a competitive market.
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Account Based Marketing
Account Based Marketing
Smart account based marketing helps to increase profitability, reverse churn and increase customer lifetime value.
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Post Sales Research

Is your customer intelligence keeping pace with your business goals?

Welcome Calls
Welcome Calls
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Customer Satisfaction
Customer Satisfaction
Measure customer satisfaction and gain a more nuanced view of your customers’ experiences through phone-based surveys.
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Treating Customers Fairly / Compliance
Treating Customers Fairly / Compliance
An FCA authorised and regulated business, our expert team can help you meet your TCF compliance needs with greater confidence and increased customer insight.
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About us
Multilingual services using native language speakers from our Brighton Offices
Multilingual services using native language speakers from our Brighton Offices
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Service
Pre-Sales Research
Pre-Sales Research
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Article
Power your sales and marketing efforts with phone-based research
Power your sales and marketing efforts with phone-based research
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Customer Success Story
Comprehensive planning and extensive daily reporting makes Market Research project a success for William Reed
Comprehensive planning and extensive daily reporting makes Market Research project a success for William Reed
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Resource
How To Conduct a Welcome Call Campaign
How To Conduct a Welcome Call Campaign
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News
The Telemarketing Company accredited as Living Wage employer
The Telemarketing Company accredited as Living Wage employer
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Customer Success Story
Siemens Security: multiple lead generation campaigns exceed expectations
Siemens Security: multiple lead generation campaigns exceed expectations
Read more