Research

Power your sales strategy with high quality insight, rich data and competitive intelligence.

We provide consultative, flexible, international market research services across a broad range of industries, including regulated sectors.

How can telephone-based market research support your goals?

Knowledge to power your customer-centric business model

Creating personal connections and building rapport through voice-based research provides high quality customer insights, enriches your data, and gives your business a competitive edge.

Our dedicated research division, TTMC Research, offers a complete portfolio of specialised computer-assisted telephone interviewing (CATI) services, including:

  • Market research: pre- and post-sales, competitive intelligence and segmentation
  • Surveys: Voice of customer, brand perception, customer satisfaction, Net Promoter Score, minority groups and more
  • Treating Customers Fairly (TCF) compliance calls in line with FCA standards
  • Data cleansing and enhancement
  • Welcome calls to set customers up for success

Why partner with us?

Our credentials and capabilities

With 180 CATI stations, all interviews are conducted by trained and experienced telephone interviewers, many of whom have conducted thousands of market research projects. Our expertise gives you the opportunity to gain actionable insights that give you a real competitive advantage.

We are:

  • An accredited Company Partner of the Market Research Society – all agents are IQCS monitored and AITS trained
  • Able to conduct research calls in a wide range of languages
  • Skilled in engaging both B2C and B2B audiences

Are you ready to partner with a team that’s committed to – and accredited for – market research excellence? Get in touch.

Our full range of telephone services

Data Services

Do you want to improve data quality, increase marketing ROI, and ensure GDPR compliance?

Data Cleansing
Data Cleansing
Expert data cleansing creates clean, accurate and compliant data that matches your target audience
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Data Enrichment
Data Enrichment
Data enrichment delivers the insight needed to connect better with your target audience
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Email Opt-ins: GDPR
Email Opt-ins: GDPR
Boost engagement and ROI with consent based communications
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Pre Sales Research

Do you need actionable insight to inform your sales and marketing strategy?

Pre Sales Research
Pre Sales Research
Arm your sales and marketing teams with clear customer intelligence and accurate data.
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Telemarketing

Want more opportunities to drive revenue?

Lead Generation
Lead Generation
High-quality lead generation at every stage of the customer journey
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Call Handling
Call Handling
Professional outsourced customer service. We can provide your customers with an expert, personalised service – making every interaction count
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Appointment Setting
Appointment Setting
Successful appointment setting requires meaningful human interaction with senior decision makers
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Lead Management
Lead Management
Drive value by improving lead flow, quality and conversion
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Event Marketing
Event Marketing
Strategic event marketing can generate higher demand and deliver greater value.
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Lead Qualification / Nurture
Lead Qualification / Nurture
Move leads through the funnel more strategically with our expert lead qualification and lead nurturing services
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Sales

Is your sales strategy driving the results you need?

Telesales / Inside Sales
Telesales / Inside Sales
The quality of your Inside Sales skills can be a key differentiator in a competitive market.
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Account Based Marketing
Account Based Marketing
Smart account based marketing helps to increase profitability, reverse churn and increase customer lifetime value.
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Post Sales Research

Is your customer intelligence keeping pace with your business goals?

Welcome Calls
Welcome Calls
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Customer Satisfaction
Customer Satisfaction
Measure customer satisfaction and gain a more nuanced view of your customers’ experiences through phone-based surveys.
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Treating Customers Fairly / Compliance
Treating Customers Fairly / Compliance
An FCA authorised and regulated business, our expert team can help you meet your TCF compliance needs with greater confidence and increased customer insight.
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About us
Multilingual services using native language speakers from our Brighton Offices
Multilingual services using native language speakers from our Brighton Offices
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Service
Post-Sales Research
Post-Sales Research
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Article
Customer Centricity - Beyond Customer Satisfaction to Genuine Customer Insight
Customer Centricity - Beyond Customer Satisfaction to Genuine Customer Insight
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Customer Success Story
Siemens Healthcare Case Study: Careful and comprehensive planning makes lead generation campaigns a success for Siemens Healthcare.
Siemens Healthcare Case Study: Careful and comprehensive planning makes lead generation campaigns a success for Siemens Healthcare.
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Resource
How To Get the Message Right
How To Get the Message Right
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News
Appointment setting trial generates 8% conversion and pipeline value of around £400,000 for Scotwork Negotiation
Appointment setting trial generates 8% conversion and pipeline value of around £400,000 for Scotwork Negotiation
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Customer Success Story
Multiple campaigns drive success for Kensington Mortgages
Multiple campaigns drive success for Kensington Mortgages
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