TTMC’s call handling expertise, insight and agility help optimise inbound call management for Kwik Fit.

16 February 2023

Established in 1971, Kwik Fit provides extensive automotive part repairs including tyres, brakes, exhausts, MOT testing, car servicing and air conditioning recharge.

They are the leading fast-fit supplier of tyres in the UK and carry stocks of over 600,000 products from leading manufacturers including Pirelli, Goodyear, Michelin, Continental, and Dunlop.


With over 600 centres each managing their own tyre enquiries, Kwik Fit knew they needed a more scalable solution for their inbound call management. As enquiries about tyres account for well over half of Kwik Fit’s inbound calls, they needed a trusted partner and a safe pair of hands. The agility, expertise and analytics offered by TTMC, combined with the strength of the existing relationship, made the agency the obvious choice.
 

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