Successful appointment setting requires meaningful human interaction with senior decision makers
To achieve high-value conversions means securing the time of your senior prospects, either face-to-face or over the phone. However, confirming appointments with decision makers takes time, skill and strong powers of persuasion.
Identify and reach high value decision makers
A phone call combined with the persuasive skills of seasoned telemarketers, persistent and undeterred by gatekeepers, gets you the attention of the senior decision makers you struggle to reach through digital channels.
High quality appointments
Our expert appointment setting service not only frees up sales time but ensures well-qualified appointments, fully compliant with your needs.
Quality:
Systematic qualification through BANT (Budget, Authority, Need, Timescale) or other criteria and rigorous checks ensure time is spent with qualified, interested, budget-holding decision makers.
Opportunity:
Agents work unscripted to establish pain points and understand customer needs, bringing high-value opportunities and account intelligence to the surface.
Insight:
Shared with sales staff increases their ability to convert, provides market and competitor intelligence, and feeds long-term strategy.
Performance:
Call recordings, closed loop feedback, and live online reporting support continuous programme improvements.
Customer Success Stories
With one result achieved every 13.52 hours and 126% of the campaign target met, the activity represents a potential pipeline of £675,000.
I was very impressed with their approach, it was all about getting the right outcome for Stirling and not about how many hours they could bill me.
TTMC delivers high-quality appointments and market insight to support direct-to-practice growth for Cookson Dental
Overview
Cookson Dental partnered with TTMC to build a structured programme around appointment setting focused on sales-ready conversations. The engagement combined experienced callers, clear campaign controls and ongoing refinement to support the organisation’s wider commercial objectives.…
Our Outbound Service SLAs
Our Service SLAs are tailored to each client’s brief and continuously monitored to ensure consistent, effective delivery. Our Outbound SLAs focus on productivity and high-quality output.
- Rapid campaign launch and flexible scaling, 60,000 calls on average per week, up to 230 agents.
- 15-20 calls and 1-3 decision maker conversations on average per hour per agent, sector dependent.
- Contact attempts managed to agreed cadence.
- Call recording with every outcome, every result quality-assessed before released to client.
- A dedicated Account Manager, supported by Team Management at an average ratio of 1 Team Manager to 10 agents.
- Qualified leads or appointments logged within 24 hours.
- First call conversion benchmarks per campaign.
- Full onboarding and complex training delivered in house by client certified trainers.
- Native language support in 25+ languages.
- ISO27001, ISO9001 certified and GDPR compliant, ensuring robust information security, data protection and quality management.
- Transparent real-time reporting against agreed KPIs.
How It Works
Programme Launch & Onboarding
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The Telemarketing Brief
A clear framework for representing your brand and delivering against agreed objectives. -
Data
Select, verify and strengthen the data behind every productive prospect conversation. -
Marketing Integration
Coordinate voice with wider campaign activity to increase reach and return. -
Team Briefing Session
Give the calling team the knowledge and confidence to represent your business.
Programme Management
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Account Management
Dedicated oversight keeps programme delivery, quality and performance on track. -
Telemarketing Performance
Prioritise meaningful metrics and use real-time reporting to improve results. -
Quality Assurance
Review calls and results consistently to protect quality and support coaching. -
Programme Review
Test early assumptions, refine the approach and maintain focus on objectives.
Answers to common questions about pricing, people, data, processes and more…
Can you set appointments with C-suite decision makers?
Yes. Telemarketing is one of the most effective ways to engage busy C-suite contacts who may not be actively searching online or aware of your brand. A live conversation cuts through digital noise, builds rapport and opens doors that email alone often cannot.
Can you target specific industries?
Yes. TTMC tailors every campaign to target your specified industries, company sizes, decision-maker types and objectives.
We work across a broad range of sectors – including technology, finance, manufacturing, professional services, healthcare and regulated industries. As an FCA-authorised business, we frequently support financial services organisations with compliance-sensitive campaigns.
See the breadth of industry experience in our Customer Success Stories.
Do appointment setters follow a script?
Yes and no – depending on the model. TTMC uses structured calls, but our agents do not read rigid scripts. Instead, they follow a flexible framework that covers key points and qualifying questions while allowing natural, engaging conversations that still achieve the required outcomes.
Do you provide data or use my existing database?
Both. TTMC can work with your existing database or source data aligned to your ideal customer profile. We also provide data cleanse and enhancement services to ensure accuracy and completeness.
Read more on Data Sourcing
Do your appointment setting services cover both inbound and outbound calls?
Yes. TTMC agents can proactively reach out to new prospects or follow up and qualify inbound leads that have already engaged with your brand.
Still need help? If you can’t find the answer here, our team can talk you through the details and point you in the right direction.
Speak to our teamStill need help? If you can’t find the answer here, our team can talk you through the details and point you in the right direction.
Speak to our teamCan you set appointments with C-suite decision makers?
Yes. Telemarketing is one of the most effective ways to engage busy C-suite contacts who may not be actively searching online or aware of your brand. A live conversation cuts through digital noise, builds rapport and opens doors that email alone often cannot.
Can you target specific industries?
Yes. TTMC tailors every campaign to target your specified industries, company sizes, decision-maker types and objectives.
We work across a broad range of sectors – including technology, finance, manufacturing, professional services, healthcare and regulated industries. As an FCA-authorised business, we frequently support financial services organisations with compliance-sensitive campaigns.
See the breadth of industry experience in our Customer Success Stories.
Do appointment setters follow a script?
Yes and no – depending on the model. TTMC uses structured calls, but our agents do not read rigid scripts. Instead, they follow a flexible framework that covers key points and qualifying questions while allowing natural, engaging conversations that still achieve the required outcomes.
Do you provide data or use my existing database?
Both. TTMC can work with your existing database or source data aligned to your ideal customer profile. We also provide data cleanse and enhancement services to ensure accuracy and completeness.
Read more on Data Sourcing
Do your appointment setting services cover both inbound and outbound calls?
Yes. TTMC agents can proactively reach out to new prospects or follow up and qualify inbound leads that have already engaged with your brand.
