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TTMC combines experienced salaried agents, proprietary systems and real-time reporting with documented quality and information-security processes. These capabilities support measurable, scalable voice-engagement programmes.
We combine proprietary systems, real-time reporting, regulated governance and an experienced salaried workforce. As voice specialists, we design live engagement programmes that are measurable, transparent and scalable. Where needed, we integrate with client CRM platforms and digital channels, collaborating with trusted partners to support cross-channel strategies.
Operational Scale
60,000
Calls per week
Average agent age 36, tenure 31 months
230+
Skilled, fully salaried agents
Multilingual across 25+ languages
4,690
Research and customer satisfaction surveys per week
24/7, out of hours global coverage
Technology and Integration
Proprietary calling platform with deep analytics
Real-time reporting via secure client portal
Visibility of team performance, outcomes and MI
In-house development supporting CRM and platform integrations
Structured data capture aligned with client systems
Omnichannel campaign integration and collaboration with digital partners
Quality, Compliance and Transparency
100%
Call recording across all campaigns
Structured quality assurance and benchmarking
Real-time MI and outcome reporting
Verified lead quality with clear qualification criteria
Audit trail for data capture and call handling
Infosec and GDPR compliant data handling
Professional Standards and Governance
FCA authorised
ICO and DMA registered
ISO 9001 (quality) and ISO 27001 (information security) accredited
Investors in People Silver Standard
Real Living Wage Employer
Market Research Society Company Partner
Workforce Model
Fully salaried agents with incentive and bonus structure
Proactive account managers, average tenure 7+ years
Average agent age 36, tenure 31 months
Team management at an average ratio 1 Team Manager to 10 agents
Industry-recognised training standards
Scalable resource/230 agents to flex with demand
Proven Track Record
35+
Years as a true voice contact specialist
130+
Published client testimonials
Average client tenure of 4 years
90%
Repeat business
How It Works
Programme Launch & Onboarding
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The Telemarketing Brief
A clear framework for representing your brand and delivering against agreed objectives. -
Data
Select, verify and strengthen the data behind every productive prospect conversation. -
Marketing Integration
Coordinate voice with wider campaign activity to increase reach and return. -
Team Briefing Session
Give the calling team the knowledge and confidence to represent your business.
Programme Management
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Account Management
Dedicated oversight keeps programme delivery, quality and performance on track. -
Telemarketing Performance
Prioritise meaningful metrics and use real-time reporting to improve results. -
Quality Assurance
Review calls and results consistently to protect quality and support coaching. -
Programme Review
Test early assumptions, refine the approach and maintain focus on objectives.
