Provide immediate support when drivers are stranded
Breakdowns and roadside incidents can leave drivers feeling vulnerable and unsure what to do. TTMC provides immediate, empathetic roadside assistance support from the moment the call comes in. Our agents reassure callers, gather essential details and guide them through the next steps with calm, clear communication that reduces stress in difficult moments. When drivers are anxious, our high-quality, human-led emergency call handling provides immediate reassurance and fast incident response.
Deliver rapid response and seamless coordination
When a driver is stuck at the roadside, speed matters. We act quickly to assess the situation, coordinate assistance and ensure help is dispatched without delay. Our structured approach keeps drivers informed and supported while ensuring the right resources reach them as fast as possible. This combination of efficiency and reassurance strengthens confidence in your roadside assistance support and ensures every driver incident response is handled with care.
Key benefits:
Fast triage and incident assessment
Immediate coordination of recovery services
Clear communication that keeps drivers reassured
Human, empathetic support
Customer Success Stories
The communication and support from TTMC has been fantastic from day one. I have been really impressed with the results and their user portal is an excellent and easy to use tool, with many added value features.
TTMC managed calls from 21 centres but as the programme gained momentum and agents moved quickly up the learning curve, this was extended to over 50 centres.
Provide empathetic human interaction during stressful moments
Roadside issues vary widely, from flat tyres and mechanical failures to full vehicle recovery. Our trained agents handle all types of incidents with professionalism and care, ensuring drivers receive the right level of roadside assistance support regardless of the situation. We adapt to your requirements and scale as needed to maintain service continuity, even during periods of high demand or unexpected spikes.
Provide empathetic human interaction during stressful moments
Automated systems can frustrate drivers when they’re already under pressure. Our agents provide real human reassurance, listening carefully and responding with understanding. This human touch helps calm the situation, builds trust and ensures drivers feel supported throughout the experience. Poor emergency call handling at this stage can alienate even loyal customers, but with prompt, empathetic incident response you build loyalty and confidence in your brand.
Integrate seamlessly with your processes
We can work directly within your systems, giving you full visibility of every call and every incident. You can monitor performance, listen to recordings and maintain a clear, end to end view of how roadside cases are handled. Our people and processes integrate smoothly with your internal teams to deliver a unified service.
Improve outcomes through efficient, accurate handling
By gathering accurate information first time and coordinating the right response quickly, we help reduce delays, prevent repeat calls and improve overall service efficiency. Drivers receive faster assistance, and your internal teams benefit from reduced operational pressure. This ensures every driver incident response is handled with clarity and confidence, improving emergency call handling performance for your organisation.
What this means for you:
Faster, more reliable roadside support
Reduced strain on internal teams
Higher satisfaction for drivers in stressful situations
Our Inbound Service SLAs
Our Service SLAs are tailored to each client’s brief and continuously monitored to ensure consistent performance standards. Our Inbound SLAs focus on service quality, responsiveness and customer satisfaction.
- 24/7 coverage with 80/20 SLAs (80 % of calls answered within 20 seconds).
- Abandonment rates below 5 %.
- Flexing team sizes to meet short term and seasonal peaks, with teams flexing by over 300% in scale, up to a maximum of circa 230 inbound agents.
- A dedicated Account Manager, supported by Team Management at an average ratio of 1 Team Manager to 10 agents.
- New inbound leads contacted within 15 minutes during operating hours.
- First contact resolution of 75 % to 85 %, sector dependent.
- Native speaker support in 25+ languages.
- ISO27001, ISO9001 certified and GDPR compliant, ensuring robust information security, data protection and quality management.
- Transparent real-time reporting to agreed KPIs.
- Exceeding QA targets of 85% for our agents and average 80% on average for our teams.
- Out of office shrinkage is 100% our cost not our clients.
- Full onboarding and complex training delivered in house by client certified trainers.
- Ability to work 100% in client’s own systems ensuring seamless integration and full visibility of the entire process across internal and external teams.
How It Works
Programme Launch & Onboarding
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The Telemarketing Brief
A clear framework for representing your brand and delivering against agreed objectives. -
Data
Select, verify and strengthen the data behind every productive prospect conversation. -
Marketing Integration
Coordinate voice with wider campaign activity to increase reach and return. -
Team Briefing Session
Give the calling team the knowledge and confidence to represent your business.
Programme Management
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Account Management
Dedicated oversight keeps programme delivery, quality and performance on track. -
Telemarketing Performance
Prioritise meaningful metrics and use real-time reporting to improve results. -
Quality Assurance
Review calls and results consistently to protect quality and support coaching. -
Programme Review
Test early assumptions, refine the approach and maintain focus on objectives.
Answers to common questions about pricing, people, data, processes and more…
Still need help? If you can’t find the answer here, our team can talk you through the details and point you in the right direction.
Speak to our team
