Enterprise is a leading global vehicle hire and mobility company. It offers car and van rentals, car sharing, and long-term commercial vehicle solutions through its Flex-E-Rent division. The business is part of Enterprise Mobility, which also owns and runs the National Car Rental and Alamo Rent a Car brands.

Enterprise wanted to replicate their US model for lead response and account management in the UK and across Europe. They needed a trusted partner with multilingual capabilities who could scale as requirements grew, provide agile support for short-term needs and enable them to test different approaches to evolve their medium and long-term growth strategy. Starting in the UK and scaling across Germany, France and Spain, the programme has evolved to support multiple brands and vehicle types, combining multilingual capability, bespoke systems and strict SLA management.

Read the full case study to learn how TTMC has developed a complex European lead response and account management programme,  a scalable, agile operation that supports Enterprise’s growth strategy while maintaining consistent quality and customer experience at local level.

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