Human support that strengthens every customer interaction
TTMC delivers empathetic, human led customer service that ensures every caller feels heard, understood and supported. Our agents provide calm, confident guidance across a wide range of enquiries, helping customers resolve issues quickly while reinforcing trust in your brand. By combining professionalism with genuine care, we elevate the experience at every touchpoint.
Real time issue resolution that builds confidence
Customers want clarity and answers, not automated loops. Our agents resolve issues in real time, offering reassurance and practical support that digital systems can’t replicate. This human approach reduces frustration, improves satisfaction and ensures customers leave each interaction feeling valued.
Support for diverse and complex enquiries
From simple questions to more sensitive or challenging situations, our trained agents handle a wide range of customer needs with care and attention. We adapt to your processes, follow your guidelines and ensure every interaction reflects your brand’s standards.
Key benefits:
Comprehensive outsourced customer service function
Skilled handling of simple and complex queries
Consistent service across all enquiry types
Tailored support aligned to your processes
Customer Success Stories
The team demonstrated great expertise, a highly professional approach, great communication and knowledge of our products. And, most importantly, they delivered results that exceeded our expectations.
The Telemarketing Company are responsible for looking after our customers right the way from when they initially enquire …. and holding the customers hand through that journey right the way through until where they pay their deposit.
Complaint handling that protects your reputation
When customers are unhappy, the quality of the response matters. We manage complaints with empathy and professionalism, aiming to resolve issues on the first call wherever possible. By listening carefully and addressing concerns promptly, we help protect your brand reputation and reduce the risk of customer churn.
Seamless integration with your systems
We work directly within your platforms, giving you full visibility and control over every interaction. You can monitor performance, listen to calls and maintain a clear, end to end view of how customer enquiries and complaints are handled. Our people and processes integrate smoothly with your internal teams to deliver a unified service.
Efficient, empathetic service that drives loyalty
By combining efficiency with genuine human understanding, we deliver customer service that strengthens loyalty and supports long term relationships. Our agents provide the reassurance customers need, the clarity they expect and the care that keeps them coming back.
What this means for you:
Higher customer satisfaction and loyalty
Reduced pressure on internal teams
Stronger long term relationships
Our Inbound Service SLAs
Our Service SLAs are tailored to each client’s brief and continuously monitored to ensure consistent performance standards. Our Inbound SLAs focus on service quality, responsiveness and customer satisfaction.
- 24/7 coverage with 80/20 SLAs (80 % of calls answered within 20 seconds).
- Abandonment rates below 5 %.
- Flexing team sizes to meet short term and seasonal peaks, with teams flexing by over 300% in scale, up to a maximum of circa 230 inbound agents.
- A dedicated Account Manager, supported by Team Management at an average ratio of 1 Team Manager to 10 agents.
- New inbound leads contacted within 15 minutes during operating hours.
- First contact resolution of 75 % to 85 %, sector dependent.
- Native speaker support in 25+ languages.
- ISO27001, ISO9001 certified and GDPR compliant, ensuring robust information security, data protection and quality management.
- Transparent real-time reporting to agreed KPIs.
- Exceeding QA targets of 85% for our agents and average 80% on average for our teams.
- Out of office shrinkage is 100% our cost not our clients.
- Full onboarding and complex training delivered in house by client certified trainers.
- Ability to work 100% in client’s own systems ensuring seamless integration and full visibility of the entire process across internal and external teams.
How It Works
Programme Launch & Onboarding
-
The Telemarketing Brief
A clear framework for representing your brand and delivering against agreed objectives. -
Data
Select, verify and strengthen the data behind every productive prospect conversation. -
Marketing Integration
Coordinate voice with wider campaign activity to increase reach and return. -
Team Briefing Session
Give the calling team the knowledge and confidence to represent your business.
Programme Management
-
Account Management
Dedicated oversight keeps programme delivery, quality and performance on track. -
Telemarketing Performance
Prioritise meaningful metrics and use real-time reporting to improve results. -
Quality Assurance
Review calls and results consistently to protect quality and support coaching. -
Programme Review
Test early assumptions, refine the approach and maintain focus on objectives.
Answers to common questions about pricing, people, data, processes and more…
Can you handle customer complaints?
Yes. Effective complaint handling is a critical part of delivering a positive customer experience. Our agents are trained to listen carefully, demonstrate empathy and take ownership of customer concerns, taking them through to full resolution or escalating to internal teams where required.
By addressing issues promptly and professionally, we help resolve problems, rebuild trust and protect customer relationships. In many cases, a well-managed complaint can strengthen loyalty and improve customer perception of your business.
Can you support multilingual customer service?
Yes. We provide native speaker support across more than 25 languages, enabling businesses to deliver consistent customer experiences across international markets and diverse customer bases.
This allows businesses to support customers in their preferred language while maintaining the same service standards and quality controls.
Can you work within our systems and processes?
Yes. Our agents can work directly within your existing systems, providing a seamless extension of your operation. This gives your business complete visibility of customer interactions, performance data and service outcomes while ensuring a consistent experience for customers.
We also deliver comprehensive onboarding and training programmes to ensure agents fully understand your products, services, processes and brand expectations.
Can your service reduce pressure on our internal teams?
Yes. We have a large agile team that can provide tailored support to reduce internal pressures.
Many businesses use our customer service teams to supplement existing resources, manage periods of growth, support service transformation projects or provide additional coverage during seasonal peaks.
By handling customer interactions efficiently and consistently, we free internal teams up to focus on specialist activities, strategic priorities and business growth.
How do you help improve customer satisfaction?
Customers value businesses that make it easy to get help when they need it.
Our focus on accessibility, responsiveness, first-contact resolution and empathetic communication helps create positive customer experiences. By resolving issues quickly and ensuring customers feel heard and supported, we help increase satisfaction and strengthen long-term loyalty.
Still need help? If you can’t find the answer here, our team can talk you through the details and point you in the right direction.
Speak to our teamStill need help? If you can’t find the answer here, our team can talk you through the details and point you in the right direction.
Speak to our teamCan you handle customer complaints?
Yes. Effective complaint handling is a critical part of delivering a positive customer experience. Our agents are trained to listen carefully, demonstrate empathy and take ownership of customer concerns, taking them through to full resolution or escalating to internal teams where required.
By addressing issues promptly and professionally, we help resolve problems, rebuild trust and protect customer relationships. In many cases, a well-managed complaint can strengthen loyalty and improve customer perception of your business.
Can you support multilingual customer service?
Yes. We provide native speaker support across more than 25 languages, enabling businesses to deliver consistent customer experiences across international markets and diverse customer bases.
This allows businesses to support customers in their preferred language while maintaining the same service standards and quality controls.
Can you work within our systems and processes?
Yes. Our agents can work directly within your existing systems, providing a seamless extension of your operation. This gives your business complete visibility of customer interactions, performance data and service outcomes while ensuring a consistent experience for customers.
We also deliver comprehensive onboarding and training programmes to ensure agents fully understand your products, services, processes and brand expectations.
Can your service reduce pressure on our internal teams?
Yes. We have a large agile team that can provide tailored support to reduce internal pressures.
Many businesses use our customer service teams to supplement existing resources, manage periods of growth, support service transformation projects or provide additional coverage during seasonal peaks.
By handling customer interactions efficiently and consistently, we free internal teams up to focus on specialist activities, strategic priorities and business growth.
How do you help improve customer satisfaction?
Customers value businesses that make it easy to get help when they need it.
Our focus on accessibility, responsiveness, first-contact resolution and empathetic communication helps create positive customer experiences. By resolving issues quickly and ensuring customers feel heard and supported, we help increase satisfaction and strengthen long-term loyalty.
