Claims Handling

Expert Claims Handling

A fully managed claims handling, sales and service capability.

Augment your in-house capabilities with our claims handling solutions

Our insurance sector experience is diverse, from claims handling, policy renewals, lead generation and appointment setting, to warranty and insurance sales.

We work with major global insurers, providing a fully managed claims handling, sales and service capability and our agents are skilled at handling sensitive and complex claims and queries. We provide:

  • Claims handling - from initial policyholder call right through to authorised payment.
  • Sales and service support for a wide range of case types and scenarios.
  • Fully trained & qualified claims assessors able to assess claims and authorise pay out.

Treating Customers Fairly / Compliance

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As an FCA authorised and regulated business, we are well placed to help financial services organisations meet their compliance obligations including the FCA Consumer Duty and Treating Customers Fairly (TCF).

We deliver FCA compliance calls on behalf of clients to monitor whether customers are treated fairly at all stages of the customer journey: before, during and after the sale.

We also carry out customer satisfaction surveys to verify sales processes, fully monitored by the FCA, on behalf of major insurers and retailers and inbound call handling for Part VII transfers.

Contact us to discuss your claims handling requirements

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Our full range of telephone services

Data Services

Flexible Data Services

Data Cleansing
Data Cleansing
Clean, up-to-date data delivers better quality leads and boosts sales
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Data Enrichment
Data Enrichment
Data enrichment helps you better connect with your target audience and delivers actionable insights, improved conversion
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Email Opt-ins: GDPR
Email Opt-ins: GDPR
Do you have a clean, compliant, opted-in database?
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Pre Sales Research

Drive your sales strategy with telephone interviewing

Pre Sales Research
Pre Sales Research
Arm your sales and marketing teams with clear customer intelligence and actionable insight.
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Telemarketing

Telemarketing that’s personal, agile, smart and insightful.

Lead Generation
Lead Generation
A steady stream of qualified buyers
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Call Handling
Call Handling
We can provide your customers with an expert, personalised service - making every interaction count
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Appointment Setting
Appointment Setting
Successful appointment setting requires meaningful human interaction with senior decision makers
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Lead Management
Lead Management
Improve lead flow and quality - turn inbound leads into sales
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Event Marketing
Event Marketing
Engage high value attendees and drive registrations
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Lead Qualification / Nurture
Lead Qualification / Nurture
Move leads through the funnel more strategically with our expert lead qualification and lead nurturing services
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Sales

High-performance Telesales

Telesales / Inside Sales
Telesales / Inside Sales
Flexible, high performance transactional telesales and complex inside sales services.
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Account Based Marketing
Account Based Marketing
Increase profitability, reverse churn and increase customer lifetime value.
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Post Sales Research

Strengthen customer relationships

Welcome Calls
Welcome Calls
A welcome call is an opportunity to reach out to new customers and reduce customer churn, as part of an effective customer management strategy.
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Customer Satisfaction
Customer Satisfaction
Gain a more nuanced view of your customers’ experiences through phone-based surveys.
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Treating Customers Fairly / Compliance
Treating Customers Fairly / Compliance
An FCA authorised and regulated business, our expert team can help you meet your TCF compliance needs.
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Customer Success Story
Siemens Healthcare Case Study: Careful and comprehensive planning makes lead generation campaigns a success for Siemens Healthcare.
Siemens Healthcare Case Study: Careful and comprehensive planning makes lead generation campaigns a success for Siemens Healthcare.
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Resource
How to set up a telemarketing campaign
How to set up a telemarketing campaign
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News
TTMC’s data-driven approach and strategic targeting expand market reach for Culligan’s bottled water.
TTMC’s data-driven approach and strategic targeting expand market reach for Culligan’s bottled water.
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Customer Success Story
Siemens Security: multiple lead generation campaigns exceed expectations
Siemens Security: multiple lead generation campaigns exceed expectations
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Resource
How to grow your most profitable customers
How to grow your most profitable customers
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News
Transparent, collaborative approach and continuous improvement underpin successful partnership for TTMC and FISCAL
Transparent, collaborative approach and continuous improvement underpin successful partnership for TTMC and FISCAL
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Customer Success Story
Dow Jones Case Study
Dow Jones Case Study
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