Augment your in-house capabilities with our claims handling solutions
Our insurance sector experience is diverse, from claims handling, policy renewals, lead generation and appointment setting, to warranty and insurance sales.
We work with major global insurers, providing a fully managed claims handling, sales and service capability and our agents are skilled at handling sensitive and complex claims and queries. We provide:
- Claims handling - from initial policyholder call right through to authorised payment.
- Sales and service support for a wide range of case types and scenarios.
- Fully trained & qualified claims assessors able to assess claims and authorise pay out.
Treating Customers Fairly / Compliance
As an FCA authorised and regulated business, we are well placed to help financial services organisations meet their compliance obligations including the FCA Consumer Duty and Treating Customers Fairly (TCF).
We deliver FCA compliance calls on behalf of clients to monitor whether customers are treated fairly at all stages of the customer journey: before, during and after the sale.
We also carry out customer satisfaction surveys to verify sales processes, fully monitored by the FCA, on behalf of major insurers and retailers and inbound call handling for Part VII transfers.