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You can help define the skills, experience and style your callers need. We then assign and brief a suitable team, with additional trained agents available to cover absence or changes in demand.
To a certain extent, yes. You will have input into the profile of agent required. We then assign agents from our large team, taking account of your input and to the skills, experience, style and tone that is appropriate for each engagement.
We will brief and train a larger pool of agents than is required for each campaign to allow for holidays, sickness and absence and it’s usually at this stage where we will agree with you who will call.
As part of our ongoing review process, we may recommend changes the team to test new ideas and approaches and refine overall performance, however this will only be done with your agreement.
