Do you work on a cost per lead or cost per result basis?
We don’t work on a “cost per lead” or “cost per result” basis. We work to an hourly rate as we believe paying per hour produces a better return on investment for our clients. A pay per lead model encourages an agency to focus on short term lead volume only. A pay per hour model fosters a multi-dimensional approach that balances both quality and quantity over the long term.
When you pay your agency per hour, you’re investing in the time spent building relationships with potential prospects, gaining maximum value from your data and enhancing it with updates and insights that increase the likelihood of future conversion.
We believe that because they’re not being compensated for the time it takes to nurture more complex (and often higher value) leads, teams that are only paid “per lead” focus on quick wins and risk passing leads to sales before they have been properly qualified.
This approach generates additional costs and a lack of engagement further down the funnel, as sales teams chase non-existent interest or prospects who do not have the authority or budgets to make a purchase.
Paying per hour might look risky – take a look at “Do you offer a trial period?” below to see why it isn’t with TTMC.
Click here – for more insight into the benefits of a pay per hour model.
Do you charge a set-up fee?
Yes. Although complex setups with deep integration can be more costly, our standard set up fee is £500, which covers:
- Feedback on the telemarketing brief document
- Up to two hours briefing at TTMC’s offices for up to the agents and a dedicated Account Manager
- Set up of logins for you and any nominated stakeholders for our client portal, ‘TTMC Connect’, to enable real time analytics and reporting and sharing of call recordings.
- Configuration of all CRM fields in our platform
- Technical set up for data upload and downloads
- Bespoke CLI configuration with hunt group and voicemail
- The enabling of access to any required websites through our Firewall
- Email set up and content upload to enable agents to send sales and marketing emails as if they were from your organisation
- QA model set up, based on agreed result criteria and any other compliance requirements
What is the minimum campaign length?
We deliver a mixture of “one off” projects, short term campaigns and long term engagements lasting over a decade. For any lead generation or demand generation work, we have a minimum engagement of 210 hours, or 6 weeks, based on a 35 hour week. We do not believe it is possible to deliver true ROI in a shorter period.
It takes time to develop questioning, messaging and objection handling, to warm data, nurture interest and lead a prospect carefully along the path to purchase, so they are well qualified and ready for conversion when they reach sales.
We don’t believe that it is in our clients’ interests to burn through their data, cherry pick quick wins or send poor quality leads to their sales team. Critically, the target audience for each proposition is finite and, unless you carefully nurture prospects who aren’t ready to convert, you risk damaging future potential customers.
We are always “On Trial”. Our model is different to the rest of the market and has enabled us to support an average client tenure of 47 months (figures from Feb 2019) through ROI and performance, not punitive cancellation terms.
We effectively ask for a 210 hour minimum initial commitment (because 10 working days’ notice is required for cancellation and this can be served from the end of week 4).
What’s different about TTMC is that this option remains on the table throughout our partnership. We think it makes no commercial sense for us to lock clients into long term contracts if we can’t deliver ROI.
Unless we’re running a large team for you, any engagement can be terminated, at any stage after the first four weeks, for any reason, by giving ten working days’ written notice.
Click here for more on the value of a telemarketing pilot
Do you guarantee results?
We don’t guarantee the number of results for any of our services. Whilst propositions may be similar, many other factors might impact results including the agreed criteria for a lead, brand recognition, target sector, seniority of decision maker, and external factors such as seasonality and competitor activity.
We do guarantee:
Legally compliant work, which conforms fully with all applicable UK legislation and appropriate best practice frameworks (DMA, IQCS, MRS, DPA 2018, all Ofcom rulings)
Quality assurance – all results are manually checked before release in line with our ISO9001 accredited quality management program, against agreed criteria and backed up by call recordings
Access to the recordings for every single call made on your campaign
Work carried out to professional standards by agents who are coached and trained using the ISM (Institute of Sales Management) or Market Research Society AITS frameworks.
What are your payment terms?
If you are UK based, all services are payable on standard 30 day terms (unless special credit arrangements are recommended by Experian).
All prices are quoted exclusive of VAT. Any set-up charges and data sourcing are invoiced upon execution and calling hours are invoiced at the end of the calendar month in which calling takes place.