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Call Handling Articles

Expert Call Handling can fulfil multiple tasks from pre- and post-sales customer support, multilingual global response and product recalls, to inbound lead management and lead qualification. Our resources and articles consider how an outsourced call handling service can prevent lead backlogs, improve customer experience, protect brand reputation and ensure no opportunity is missed.
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Will your customer experience deliver in a post-COVID-19 world?

Will your customer experience deliver in a post-COVID-19 world?

Wednesday, October 21, 2020
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How outsourcing can support post-lockdown resilience and recovery

How outsourcing can support post-lockdown resilience and recovery

Thursday, August 13, 2020
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How phone-based services can help businesses during Covid-19

How phone-based services can help businesses during Covid-19

Friday, May 1, 2020
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COVID-19: A time to rethink the way you connect with customers?

COVID-19: A time to rethink the way you connect with customers?

Friday, April 17, 2020
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Staying positive during challenging times

Staying positive during challenging times

Tuesday, April 14, 2020
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High Quality Customer Care: 10 Steps to Call Handling Success

High Quality Customer Care: 10 Steps to Call Handling Success

Thursday, April 2, 2020
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A new normal: the resurgence of better communication?

A new normal: the resurgence of better communication?

Thursday, March 26, 2020
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Rapport building: the dos and don’ts

Rapport building: the dos and don’ts

Tuesday, May 22, 2018
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