Mik joined TTMC Research, the research division of The Telemarketing Company, in February 2002. Since then, he has built an impressive career within the business, progressing through a variety of positions and developing extensive expertise across research, operations and client delivery. Starting as a Research Executive, he quickly advanced through the organisation, holding roles including Senior Research Executive, Team Manager, Senior Team Manager, Account Manager, Senior Account Manager and Senior Business Analyst, before becoming Operations Manager. With more than 20 years at The Telemarketing Company, Mik oversees the successful delivery of a broad portfolio of client campaigns. His expertise covers market research, data cleansing and enhancement, lead generation, event marketing, and complex inbound programmes, including regulatory projects such as Part VII transfers and large-scale product recalls. Today, Mik leads a team of more than 100 customer service professionals delivering inbound services for one of the UK's largest general insurers. His team supports customers across a range of critical services, including Travel Sales and Service, Travel Claims, Roadside Assistance, and Home Emergency, ensuring consistently high standards of service, operational performance and customer experience.