New Client Testimonial: Bruntwood

6 December 2016

Phone-based survey achieves response rate of 73% and provides valuable insight into key service areas for Bruntwood.

 
Our latest customer testimonial for Bruntwood Estates highlights the increased response rate achieved and the additional levels of customer insight captured by a phone-based Net Promoter Score (NPS) survey. TTMC research was engaged to survey Bruntwood’s customer base to measure customer engagement and loyalty via an NPS survey that had been carried out previously via email.

The client was particularly impressed with the team and have confirmed they will repeat the exercise next year.

“The team was really flexible to our needs and we were given daily feedback on detractors to enable us to respond quickly to issues. We will be using them again next year."
Head of Customer Experience, Bruntwood

Read the Full Testimonial

Latest Company News

TTMC awarded Investors in People (IIP) Silver Standard

Thursday, January 10, 2019
TTMC awarded Investors in People (IIP) Silver Standard
Find out more

The Telemarketing Company accredited as Living Wage employer

Friday, November 16, 2018
The Telemarketing Company accredited as Living Wage employer
Find out more

Appointment setting trial generates pipeline of £400,000 for Scotwork Negotiation

Tuesday, July 10, 2018
Appointment setting trial generates pipeline of £400,000 for Scotwork Negotiation
Find out more