Customer Insight

High-quality Market Research

We provide consultative, flexible, international market research services across a broad range of industries, including regulated sectors.

How can telephone-based market research support your goals?

Creating personal connections and building rapport through voice-based research provides high quality customer insights, enriches your data, and gives your business a competitive edge.

Our dedicated research division, TTMC Research, offers a complete portfolio of specialised computer-assisted telephone interviewing (CATI) services, including:

  • Market research: pre- and post-sales, competitive intelligence and segmentation
  • Surveys: Voice of customer, brand perception, customer satisfaction, Net Promoter Score, minority groups and more
  • Treating Customers Fairly (TCF) compliance calls in line with FCA standards
  • Data cleansing and enhancement
  • Welcome calls to set customers up for success

Why partner with us?

Our credentials and capabilities

With 180 CATI stations, all interviews are conducted by trained and experienced telephone interviewers, many of whom have conducted thousands of market research projects. Our expertise gives you the opportunity to gain actionable insights that give you a real competitive advantage.

We are:

  • An accredited Company Partner of the Market Research Society – all agents are IQCS monitored and AITS trained
  • Able to conduct research calls in a wide range of languages
  • Skilled in engaging both B2C and B2B audiences

Are you ready to partner with a team that’s committed to – and accredited for – market research excellence? Get in touch.

Complex multilingual market research project for Mettler Toledo

We are completely satisfied with the results of our complex global multilingual projects - look no further for your corporate telemarketing services provider.
PI Division Segment Marketing Manager, Mettler Toledo

Read case study

 

Our full range of telephone services

Data Services

Flexible Data Services

Data Cleansing
Data Cleansing
Clean, up-to-date data delivers better quality leads and boosts sales
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Data Enrichment
Data Enrichment
Data enrichment helps you better connect with your target audience and delivers actionable insights, improved conversion
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Email Opt-ins: GDPR
Email Opt-ins: GDPR
Do you have a clean, compliant, opted-in database?
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Pre Sales Research

Drive your sales strategy with telephone interviewing

Pre Sales Research
Pre Sales Research
Arm your sales and marketing teams with clear customer intelligence and actionable insight.
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Telemarketing

Telemarketing that’s personal, agile, smart and insightful.

Lead Generation
Lead Generation
A steady stream of qualified buyers
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Call Handling
Call Handling
We can provide your customers with an expert, personalised service - making every interaction count
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Appointment Setting
Appointment Setting
Successful appointment setting requires meaningful human interaction with senior decision makers
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Lead Management
Lead Management
Improve lead flow and quality - turn inbound leads into sales
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Event Marketing
Event Marketing
Engage high value attendees and drive registrations
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Lead Qualification / Nurture
Lead Qualification / Nurture
Move leads through the funnel more strategically with our expert lead qualification and lead nurturing services
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Sales

High-performance Telesales

Telesales / Inside Sales
Telesales / Inside Sales
Flexible, high performance transactional telesales and complex inside sales services.
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Account Based Marketing
Account Based Marketing
Increase profitability, reverse churn and increase customer lifetime value.
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Post Sales Research

Strengthen customer relationships

Welcome Calls
Welcome Calls
A welcome call is an opportunity to reach out to new customers and reduce customer churn, as part of an effective customer management strategy.
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Customer Satisfaction
Customer Satisfaction
Gain a more nuanced view of your customers’ experiences through phone-based surveys.
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Treating Customers Fairly / Compliance
Treating Customers Fairly / Compliance
An FCA authorised and regulated business, our expert team can help you meet your TCF compliance needs.
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Service
Multilingual services using native language speakers from our Brighton Offices
Multilingual services using native language speakers from our Brighton Offices
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Service
Post-Sales Research
Post-Sales Research
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Article
Customer Centricity - Beyond Customer Satisfaction to Genuine Customer Insight
Customer Centricity - Beyond Customer Satisfaction to Genuine Customer Insight
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Customer Success Story
Siemens Healthcare Case Study: Careful and comprehensive planning makes lead generation campaigns a success for Siemens Healthcare.
Siemens Healthcare Case Study: Careful and comprehensive planning makes lead generation campaigns a success for Siemens Healthcare.
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Resource
How To Grow Your Most Profitable Customers
How To Grow Your Most Profitable Customers
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News
Highest YoY increase for real Living Wage - proud to be one of 874 employers in Brighton & Hove making this voluntary commitment
Highest YoY increase for real Living Wage - proud to be one of 874 employers in Brighton & Hove making this voluntary commitment
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Customer Success Story
Multiple campaigns drive success for Kensington Mortgages
Multiple campaigns drive success for Kensington Mortgages
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