Telephone customer satisfaction surveys, which deliver powerful, actionable insight

Customer insight has become a business imperative over recent years as companies look to improve customer experiences, increase customer retention rates, lower operating costs and ultimately increase the lifetime value of their  customer base. Whether you are looking to measure customers satisfaction with your product or service or you are actively conducting formal Voice of Customer studies to gather insights into a new product, service or proposition you want to be confident that your outsource partner can be an authentic extension of your business and your brand.

Our specialist research division delivers continual voice of customer insight, ranging from net promoter scores to complex verbatim capture of comment.

We deliver CATI based customer satisfaction surveys, in both English and a range of foreign languages, to help you to hear the voice of your customers.

Our work is delivered to MRS standards, using a large specialist team of IQCS controlled, AITS trained researchers. We're competitive, flexible, accurate, quick to market and able to deal with complex requirements.

As a partner of choice for both agencies and for in-house research and insight teams, we are expert in:

  • Survey Design and Consultancy
  • Consumer and B2B ResearchMRS Operations Awards Finalise 2014
  • Complex Quota Management
  • Strong Multi-lingual Programme Expertise: EMEA, APAC, Americas and ROW