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Top tips for writing your marketing strategy

Monday, October 2, 2017 Category: Blog

A carefully formulated marketing strategy is the backbone for any successful campaign and essential to achieving a solid return on investment for your sales and marketing effort. According to statistics, however, 51% of businesses don’t have a strategy at all (Source B2B Marketing)

Tagged in: Telemarketing

B2B Appointment Setting - 7 Steps to Success

Monday, September 25, 2017 Category: Blog

Selling complex B2B products or services requires the ability to influence and persuade, and to communicate in a compelling way. To achieve high value sales, upsell and cross-sell to existing clients and move them from ad-hoc purchase to enterprise-wide adoption, needs meaningful human interaction, either face-to-face or over the phone.

A two-way street: what makes a good client/agency relationship?

Tuesday, September 19, 2017 Category: Blog

An agency’s top priority should be to help their clients achieve their goals. By necessity then, the client-agency relationship should be one of mutual respect that feeds collaborative and creative work from both parties, whilst remaining productive and cost-effective for the client. However, this can be easier said than done, and difficulties do often arise. Over the years, we’ve worked with hundreds of clients, helping them to see real results with their telemarketing efforts, and we’ve developed the formula for a successful client-agency relationship.

Tagged in: The Team, Telemarketing

Mind the Gap: The essential skills of the modern-day marketer

Monday, August 21, 2017 Category: Blog

The world of marketing has always been a wide and diverse one, but these days continual shifts in the business landscape are putting greater pressure on marketers to develop an ever broader range of skills; technological developments, buyer expectations, the masses of data now available, the increasing number of channels and the shape of the sales funnel all have a part to play. Indeed, a survey of marketing professionals found that only 37%* of marketing generalists feel highly proficient in their role, evidence of the pressures created by an ever evolving work environment. Here we take a look at just some of the challenges faced.

Tagged in: The Team, Telemarketing

Holiday season: the highs and the lows of lead management

Tuesday, June 27, 2017 Category: Blog

For each and every business, seasonal ups and downs are common, and in summertime, troughs in lead flow can be as challenging as the peaks that many businesses experience at other times. Every business will have a different seasonal pattern, so right now, depending on the industry you work in, you might be drowning under a pile of new leads or stranded in the middle of a barren leads wasteland. On top of this, at this time of year, members of your team will be taking holiday but resource might be impacted at other times for any number of reasons - sickness, work load fluctuations, maternity or paternity leave. Whatever your current situation, if your sales growth relies on a steady flow of well managed leads and opportunities, it is essential to find an effective lead management process.

The Journey of a Lead - guiding your prospect on the road to purchase

Tuesday, June 20, 2017 Category: Blog

The transition from prospect to customer is not a short or straightforward one –particularly in B2B, it can be a long and winding road, one on which your lead can easily get lost, become discouraged or take a different route with a competitor. Once a prospect begins their journey, how can you keep them on track to doing business with you?

Countdown to GDPR - Time to Spring Clean Your Data

Countdown to GDPR - Time to Spring Clean Your Data

Tuesday, May 23, 2017 Category: Blog

With just one year until the General Data Protection Regulations (GDPR) come into force, Gartner reports that more than half of companies affected will not be in full compliance before the end of 2018. Much has been written on this subject highlighting potential fines of up to €20 million or 4% of global annual turnover, but it seems businesses – particularly smaller organisations – are still not taking action.

Tagged in: Data, GDPR

Is the Customer really In Control? And if they're not, who might be?

Friday, May 5, 2017 Category: Blog

If you Google ‘Customer in Control’ you are faced with a lengthy list of articles describing how in the digital age, the customer is firmly in control of each stage of their purchase journey, with a wealth of choice and information at their fingertips. This view of the buyer in control has become accepted amongst sellers. Increasingly focused on nurturing inbound leads through their digital programs, they deliver a constant flow of content and information, until the buyer is ‘ready’ to engage with a sales rep – typically, ‘60 percent’ through the process, according to commonly quoted statistics.

Does your Sales Strategy have Emotional Intelligence?

Wednesday, April 26, 2017 Category: Blog

Understanding your customers, and their decision-making behaviour can make all the difference in guiding them through the purchase process. NLP, or neuro linguistic programming, goes a long way in helping sellers and marketers alike understand the ways that their customers organise their thinking, feeling, language and behaviour day to day. This is where a human approach to selling is valuable; it takes a human to understand a human, after all.

Tagged in: Team, Human Interaction

5 Tips for a Healthy Pipeline

Wednesday, April 26, 2017 Category: Blog

A pipeline full of opportunities certainly feels healthier, than a sparse or empty funnel that will clearly not generate revenue. However, as is the case in many scenarios, less is often more. The ultimate goal is a lean, healthy pipeline with a high % of opportunities matching your target profile, moving swiftly from stage to stage, through the funnel to close.

Getting Personal: how being human sets you apart from the digital crowd

Friday, March 24, 2017 Category: Blog

We live in an age where almost all stages of the sales and marketing process can be digitised and automated – and indeed many businesses are taking that approach. However, in a world where 76%* of people prefer dealing with human beings over digital channels, the personal touch can be a strong differentiator for your business.

Tagged in: Human Interaction

How Personal is Personal?

Friday, March 3, 2017 Category: Blog

In a marketing world where Big Data is at our fingertips and new technologies constantly emerging to support hyper-personalisation, your customers expect an increasingly tailored experience, across a range of channels. Whilst some businesses are struggling to manage volume and draw actionable insight from the mass of data available, others are drawing on predictive solutions and other technologies to ease the load and harness big data to support their sales and marketing efforts.

Ten Top Tips for Value-Based Selling

Wednesday, March 1, 2017 Category: Blog

Selling based on value is a well-established approach. Unless you sell a commoditised product, it is essential to communicate the value that your product or service offers, that differentiates you from your competitors. Without a clear understanding and justification for the value you provide, your margin is eroded and your pricing model undermined.

Looking for your perfect (Telemarketing) match?

Friday, February 10, 2017 Category: Blog

Telemarketers often get bad press, and, considering some of the unsolicited, unexpected and downright pushy calls we can all receive, that reputation may seem entirely justified. However, not all agencies work that way. You just need to find the right fit for you. In many ways, finding a good telemarketing agency is not dissimilar to finding the perfect partner. For any relationship to flourish, you need someone who matches your culture and values, is committed to the relationship, understands you and supports you in achieving your goals.

Tagged in: The Team, Telemarketing

So What? Three brutal rules to assess the effectiveness of your sales messages

Wednesday, February 8, 2017 Category: Blog

I used to work for a contact centre company owned by a major US advertising conglomerate and from time to time was invited to various training sessions in swanky offices in London. Nice day out, posh sarnies for lunch, normal glib platitudes from a trainer telling me a slightly different version of what I already knew, or so I thought...

5 Sales & Marketing Priorities for 2017

Tuesday, January 17, 2017 Category: Blog

The New Year is a time for new beginnings, and with the rapid pace of change experienced by sales and marketing teams, it is an opportunity to take stock and identify where to direct your time and energy over the next twelve months. To help focus your mind, we’ve put together five key areas that you might want to think about in the year ahead.

10 Fundamental Rules for Creating Effective Customer Surveys

Thursday, January 12, 2017 Category: Blog

Strong competition and more power in the hands of the customer mean it is no longer possible to differentiate based on product or service alone - customer experience is now what sets brands apart. In-depth understanding of your customer’s viewpoint and a dialogue centred on your customer’s needs are both essential in creating a positive customer experience. It is important to seek customer feedback on a regular basis, at different stages of the customer journey, using a range of techniques - on and off-line, qualitative and quantitative.

The GDPR is good for your business (trust us!)

Friday, January 6, 2017 Category: Blog

The General Data Protection Regulations (GDPR) come into effect in May 2018, and it’s a hefty set of wide-reaching reforms. But don’t panic – the GDPR is a great opportunity to make data work harder and more effectively for your business.

Tagged in: Data, GDPR