15 June 2017 Category: News
Following a recent review of its processes, The Telemarketing Company has successfully passed its annual ISO 9001 audit.
Quality Assurance is fundamental to all processes within the business and part of the company’s longstanding commitment to ensure quality, accuracy and compliance for all work delivered. ISO 9001 is just one of a comprehensive set of externally audited accreditations that give clients assurance that the service they receive meets industry standards.
An open and transparent approach has been central to the company’s philosophy since it was established 27 years ago and continues to be priority. This includes an open door policy, the sharing of call recordings and, most recently, the launch of a new online portal, TTMC Connect, giving clients even further visibility into campaign performance and management.